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Customer Service Team Lead

1 week ago


Dubai, Dubai, United Arab Emirates Careers International Full time

At Careers International, we are seeking a highly skilled Customer Service Team Lead to join our team. In this role, you will be responsible for overseeing all local, regional & international claim processing from submission to resolution ensuring timely responses.

Some of the key responsibilities include:

  1. Managing warranty claims and ensuring they are processed in a timely manner
  2. Maintaining a system to track all claims and replacements
  3. Handling customer inquiries and resolving issues promptly
  4. Coordinating and implementing all repair processes
  5. Maintaining service records and providing regular performance reports
  6. Assisting with troubleshooting and developing quick-reference documents
  7. Providing retail training and ongoing updates
  8. Monitoring store visits and addressing retail issues
  9. Analyzing retailer feedback and suggesting service or product improvements
  10. Managing account communications and building long-term relationships with retail partners