Support Team Member

6 days ago


Dubai, Dubai, United Arab Emirates CONTROL GENERAL TRADING LLC Full time
About the Role

This is an exciting opportunity to join our dynamic team as a Customer Support Executive. In this role, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and staying up-to-date on product knowledge.

Responsibilities
  • Maintaining a positive and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries and resolving issues efficiently.
  • Communicating with customers through various channels, including phone, email, and chat.
  • Acknowledging and resolving customer complaints in a timely manner.
  • Staying up-to-date on product knowledge to provide accurate information to customers.
  • Processing orders, forms, applications, and requests in a timely and efficient manner.
  • Keeping records of customer interactions, transactions, comments, and complaints for future reference.
  • Collaborating with colleagues to ensure seamless communication and effective problem-solving.
  • Providing feedback on the efficiency of the customer service process to improve overall performance.
  • Leading a team of junior customer service representatives and ensuring they have the necessary resources to succeed.
Requirements
  • High school diploma or equivalent required; degree in related field preferred.
  • Excellent communication and interpersonal skills, with the ability to stay calm under pressure.
  • Proficient in computer software and systems, with experience using CRM tools a plus.
  • Previous experience in customer-facing roles, preferably in a similar industry.

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