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Support Team Manager

1 week ago

Dubai, Dubai, United Arab Emirates Al Ghurair Investment LLC Full time

We are looking for a talented Support Team Manager to oversee the smooth operation of our call center. This individual will be responsible for leading a team of customer service representatives, ensuring they have the necessary tools and training to deliver exceptional results.

Main Responsibilities
  1. Team leadership and management
  2. Developing and implementing effective training programs
  3. Mentoring team members to enhance their performance and productivity
  4. Collaborating with cross-functional teams to drive business outcomes
  5. Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement
  6. Providing coaching and feedback to team members to ensure consistent delivery of high-quality customer service
  7. Staying up-to-date with industry trends and best practices to drive continuous improvement
Requirements

A bachelor's degree in any discipline is required; UAE national graduates are preferred.

Proven leadership and management experience in a customer-facing role.