Customer Success Strategist

2 weeks ago


Sharjah, Sharjah, United Arab Emirates NielsenIQ sharjah Full time
Key Responsibilities:
  • Portfolio Development: Develop and manage client portfolios to drive business growth and profitability.
  • Business Growth: Sustain business growth and profitability by maximizing value through strategic client relationships.
  • Customer Insights: Analyze customer data to improve customer experience and inform business decisions.
  • Product Demonstrations: Conduct product demonstrations for customers to showcase features and benefits.
  • Onboarding Optimization: Improve onboarding processes to ensure seamless client onboarding and minimize churn.
  • Communication Infrastructure: Evaluate and improve tutorials and other communication infrastructure to enhance customer engagement.
  • Client Support: Mediate between clients and the organization to resolve issues and improve relationships.
  • Customer Requests: Handle and resolve customer requests and complaints in a timely and professional manner.
  • Churn Reduction: Minimize customer churn by identifying and addressing client needs and concerns.
  • Product Development: Collaborate with cross-functional teams to aid in product design and product development.


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