Country Manager
3 months ago
Manage and direct the organization towards its primary objectives, based on profit, growth projections and development of new business and expansion of scope of business.
- Define, develop and execute visions and strategies for the country, including business planning and budgeting.
- Manage the daily business according to the agreed operating principles of the business and relationships with the missions.
- Establish business priorities to meet customer requirements.
- Drive continuous improvement in productivity and cost management.
- Proactively pursue development in systems and procedures to improve efficiencies in cost, productivity and customer service.
- Organize, coach, challenge and develop staff.
- Align financial procedures with Group Finance norms and standards.
- Risk Management - identify significant risks in operations, commercial, finance, strategy and compliance areas.
- Overall responsibility of business unit operations in the country including the business development.
- Look for ways to promote the business and exploit new markets to achieve and where possible exceed.
- Maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability.
- Continuously refine and improve the quality of customer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical skills.
- Monitor, manage and improve the efficiency of support services such as IT, HR, and Finance. Facilitate coordination and communication between support functions.
- Business Development: To look for new avenues to increase financial inflow to the organization.
- Reduce costs vis -a
- vis previous years costs.
- Analyzing sales figures and forecasting future sales volumes to maximize profits
- Manage an efficient balance between transactional ops and value added sales functions.
- To work with the Value Added Services team in order to create new channels of Revenue.
- Updating colleagues on business performance, new initiatives and other pertinent issue
- Increase VAS revenue month over month
- Direct responsibility for country’s profitability
**Additional responsibilities-**
- Working experience of 15+ years in operations & Business Development
- Coordinate, manage and monitor the operations, and admin management of the mission office and its working procedure.
- Review financial statements and data, utilize financial data to improve profitability, prepare and control operational budgets, control inventory, plan effective strategies for the financial wellbeing of the company and monitor pilferage.
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
- Plan the use of optimum human resources. Recruitment and placement of required staff in coordination with the HR department.
- Establish organizational structures. Delegate tasks and accountabilities, establish work schedules, supervise staff, monitor and evaluate performance and use human resources most effectively to reduce cost. Manage customer support in a proper and efficient way.
- To look for new avenues to increase financial inflow to the organization.
- Liaison with top management, assist in the development of strategic plans for operational activity, also implement and manage operational plans.
- Liasoning and building relations with existing client Govt. and prospective clients.
- Monitor social media foot’s prints for the projects assigned
- Ensure compliance to all guidelines - BLS; Local Govt. within the scope and framework of BLS operations and expectation & Client Govt. Reporting to all stakeholders in the defined frequency about progress / new updates and initiatives
**Job Types**: Full-time, Permanent
Application Question(s):
- Which other foreign languages do you speak? (ex. Arabic/ Spanish/ Italian/ German)
- Do you have an experience working with a visa outsourcing/ travel/ immigration industry?
- How many years of experience you have in Business Development?
**Education**:
- Master's (preferred)
**Experience**:
- Managing Divisional Profit & Loss OR a Profit Centre: 10 years (preferred)
- Team Management: 10 years (preferred)
- Client Relationship Management: 10 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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