Pre-sales Consultant

7 months ago

Dubai, United Arab Emirates ELISON COMPUTERS AND REQUISITES TRADING CO LLC Full time

As a Pre-Sales Technical Specialist, you will play a critical role in providing technical guidance and support to our purchasing team, you will collaborate with the purchasing team to ensure the accurate ordering of the right products for our clients. Also assisting in solution design, and ensuring seamless integration of hardware solutions into client environments.

**Responsibilities**:
Technical Expertise:

- Possess a strong technical understanding of IT hardware products, especially from brands like HPE, Dell, and Cisco and other brands.
- Stay up-to-date with the latest advancements, trends, and best practices in IT hardware solutions.

Pre-Sales Support:

- Providing technical guidance and support to our purchasing team to order the right product for the customers from suppliers.
- Collaborate with the sales team to understand client requirements and translate them into effective hardware solutions.
- Provide technical guidance and recommendations during client meetings and presentations.
- Provide training when needed for internal team
- Assist in solution design and architecture, ensuring compatibility and optimal performance.

Product Knowledge:

- Have an in-depth knowledge of the hardware products offered by leading brands, including specifications, features, and benefits.
- Stay informed about the competitive landscape and understand how our offerings compare to other available solutions.

Demonstrations and Presentations:

- Conduct product demonstrations and presentations to clients, highlighting the unique value propositions of our hardware solutions.
- Address technical inquiries and concerns raised by clients, ensuring clear and accurate communication.

Technical Documentation:

- Create and maintain technical documentation, including product guides, specifications, and reference materials, to support the sales process.

Solution Customization:

- Collaborate with clients to understand their specific needs and tailor hardware solutions to meet their requirements effectively.

Collaboration and Training:

- Work closely with the sales team to provide ongoing training and support, enabling them to effectively communicate technical details to clients.
- Collaborate with internal teams to gather insights, share feedback, and contribute to product development.

Certification and Expertise:

- Maintain up-to-date certifications and qualifications relevant to IT hardware products, including certifications from HP, Dell, Cisco, and other relevant vendors.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong knowledge and expertise in IT hardware products, with a focus on brands like HP, Dell, Cisco, etc.
- Relevant certifications, such as HP Certified Professional, Dell EMC Proven Professional, Cisco Certified Network Associate (CCNA), etc.
- Proven experience in a pre-sales technical role, ideally within the IT hardware industry.
- Excellent communication and presentation skills, with the ability to convey technical information to non-technical audiences.
- Strong problem-solving skills and the ability to design innovative hardware solutions.
- Ability to work collaboratively in a fast-paced environment and adapt to changing customer needs.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Location: Dubai - UAE

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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