Technical Pre-sales

4 months ago


Dubai, United Arab Emirates Ezra Full time

**Who is Ezra?**

Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE.

Our flagship products are Advance Credit Service (ACS), Nano and BNPL.
- ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit.
- Nano is a micro cash advance offered to mobile wallet users on demand.
- BNPL facilitates payment instalments for products and services

As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing.

Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable, and secure.

But it doesn't end there. We're exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.

**About the role**

The Technical Pre-Sales Engineer at Ezra plays a crucial role in the sales process by providing technical expertise and support to potential customers. This position involves understanding customer needs, assessing technical requirements, and crafting effective solutions that align with the products and services that we offer.

**Responsibilities**:

- Technical Consultation:

- Engage with potential clients to gather and analyze their technical requirements and challenges.
- Conduct demonstrations to potential customers and partners, showcasing the features and benefits of the solutions.
- Solution Design:

- Develop tailored technical solutions and proposals based on customer requirements, incorporating the company's offerings.
- Collaborate with internal teams (product, development, engineering) to ensure feasibility and alignment of proposed solutions.
- Technical Expertise:

- Maintain in-depth knowledge of the company's products, technologies, and industry trends.
- Provide technical training and resources to the sales team to enhance their product knowledge.
- Customer Engagement:

- Build and maintain strong relationships with key customer contacts, serving as a trusted technical advisor.
- Act as a bridge between customers and internal teams, relaying feedback and feature requests to drive product improvements.
- Collaboration:

- Work closely with the sales team to strategize and prioritize leads and opportunities.
- Collaborate with marketing teams to create technical content such as white papers, case studies, and technical blog posts.
- Continuous Improvement:

- Provide feedback to internal teams about market trends, customer preferences, and potential product enhancements.
- Continuously refine the pre-sales process and strategies to improve efficiency and effectiveness.
- Post-Sales: customer education on product usage, product roadmap and trend analysis of technical support tickets.

**Qualifications**:

- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent work experience.
- Proven experience in a technical pre-sales, solutions engineering, or similar role.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Problem-solving mindset and the ability to think creatively to design solutions.
- Strong interpersonal skills for building relationships with clients and internal teams.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Willingness to travel as required for customer visits and presentations.



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