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Front Desk Officer/sales

3 months ago

Dubai, United Arab Emirates Melodica Music & Dance Institute Full time

**About Melodica Music Academy**:
Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Senior Front Desk Officer to contribute to this mission.

As a Female Sales Officer at Melodica Music Academy, you will be the face of our institution and play a crucial role in providing a welcoming and efficient experience for our students, parents, and staff. You will be responsible for managing the front desk, overseeing administrative tasks, ensuring a smooth flow of operations, and promoting sales of our music education services.

**Responsibilities**:
**Front Desk Management**: Greet and assist students, parents, and visitors, ensuring a positive and welcoming experience.

**Administrative Tasks**: Handle a variety of administrative duties, including answering phone calls, scheduling appointments, and managing inquiries.

**Student Support**: Provide information and assistance to students, parents, and staff regarding classes, schedules, and general queries.

**Records Management**: Maintain accurate records, including student attendance, schedules, and other relevant data.

**Facility Coordination**: Coordinate with other departments to ensure smooth classroom operations and handle facility-related matters.

**Payments and Invoicing**: Process payments, invoices, and maintain financial records related to student enrollments.

**Sales Promotion**: Actively promote and upsell music education services to potential students and parents.

**Problem Resolution**: Address and resolve inquiries, concerns, or issues from students, parents, and visitors in a professional and helpful manner.

**Team Support**: Collaborate with other staff members to ensure effective communication and the overall efficiency of operations.

**Qualifications**:

- Bachelor's degree or equivalent work experience in a relevant field.
- Proven experience in a front desk or customer service role and sales.
- Strong interpersonal and communication skills.
- Organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using office software and equipment.
- Polite and professional demeanor.
- Active and Outgoing
- Preferably someone who can join **IMMEDIATELY**

**Experience**:

- Sales: 3 years (required)
- Customer Service: 3 years (required)

Application Deadline: 27/05/2024