Front Office Supervisor

6 months ago


Dubai, United Arab Emirates Havana Holiday Homes Full time

As a front office supervisor, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service, and coordinating activities to optimize efficiency and guest satisfaction. You will supervise a team of front desk agents and ensure that all tasks are performed accurately and in a timely manner.

**Responsibilities**:

- **Supervise Front Desk Operations**: Manage the daily operations of the front desk, including check-in, check-out, guest inquiries, and reservations.
- **Customer Service**: Provide exemplary customer service to guests, handling inquiries, complaints, and special requests promptly and professionally.
- **Staff Training and Development**: Train, mentor, and coach front desk agents to ensure high-quality service delivery and adherence to company standards.
- **Schedule Management**: Create and manage staff schedules, ensuring adequate coverage during peak hours and special events.
- **Performance Management**: Conduct regular performance evaluations, provide feedback, and implement corrective action as needed to maintain high standards of service.
- **Administrative Duties**: Handle administrative tasks such as maintaining guest records, processing payments, and generating reports.
- **Inventory Management**: Monitor inventory levels of supplies and equipment necessary for front desk operations and coordinate replenishment as needed.
- **Collaboration**: Liaise with other departments, such as housekeeping, maintenance, and sales, to coordinate guest services and resolve issues efficiently.

**Requirements**:

- Graduate in hotel management ; additional education in hospitality management or a related field is preferred.
- Previous experience in a front desk or guest service role, with at least 3 years in a supervisory capacity.
- Proven ability to lead and motivate a team to achieve goals and deliver exceptional service.
- Proficient in using front office software, reservation systems, and Microsoft Office suite.
- Willingness to work flexible hours, including nights, weekends, and holidays, as required by the business.
- Employment visa and transportation will be provided by the company.

Pay: AED2,000.00 - AED2,500.00 per month



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