Front Desk Officer

2 months ago


Dubai, United Arab Emirates GS Solutions Group of Inc. Full time

**Key Responsibilities**:
**Customer Service**:

- Greet and welcome guests in a friendly and professional manner.
- Respond to inquiries and provide information about the facility and services.

**Check-In/Check-Out**:

- Manage the check-in and check-out processes, ensuring a smooth and efficient experience for guests.
- Handle reservations and cancellations accurately.

**Communication**:

- Answer phone calls, redirect inquiries, and take messages as needed.
- Coordinate with other departments to meet guest needs and resolve issues.

**Administrative Duties**:

- Maintain front desk supplies and ensure the reception area is tidy and organized.
- Perform clerical tasks, including data entry, filing, and maintaining guest records.

**Security and Safety**:

- Monitor access to the premises and maintain a safe environment for guests and staff.
- Report any security issues or emergencies to the appropriate authorities.

**Guest Relations**:

- Address guest complaints and feedback promptly and professionally.
- Promote hotel services and special offers to enhance guest experiences.

**Qualifications**:

- High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- Previous experience in a front desk or customer service role preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and familiarity with booking/reservation systems.
- Ability to multitask and work in a fast-paced environment.
- Friendly and approachable demeanor.

**Benefits**:

- Competitive salary.
- Visas
- Opportunities for training and career development.

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month


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