Front Office Team Lead

5 days ago


Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Worldwide, Inc. As a Front Office Supervisor, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and leading a team of front desk staff.

Key Responsibilities
  • Supervise front desk operations to ensure a consistently high standard of service.
  • Ensure that front desk staff have a current knowledge of hotel products, services, pricing, and special promotional offers.
  • Monitor the appearance, standards, and performance of front desk staff, with a focus on training and teamwork.
  • Maximize sales revenues through up-selling and marketing programs.
  • Manage guest requests, inquiries, and complaints promptly and completely.
  • Maintain the professional appearance of the front desk, with a focus on hospitality and guest service.
Requirements
  • Front office experience in the hotel, leisure, and/or retail sector.
  • Strong commercial/business awareness and demonstration of sales capabilities.
  • Calm, organized work ethic with the ability to prioritize and meet deadlines.
  • Excellent supervisory, inter-personal, and communication skills.
  • A passion for delivering exceptional levels of guest service.
What We Offer

Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of career opportunities across the globe. As a Front Office Supervisor, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to delivering exceptional guest experiences.



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