Front of House and Parent Liaison Officer
6 months ago
**Main Accountabilities**:
- Answer,
screen, and forward any incoming phone calls while providing basic information
when needed
- Provide
office support services in order to ensure efficiency and effectiveness within
the School
- Liaising,
communicating, and nurturing enrolled family relationships as per the Lifecyle
of School Engagement Infographic.
- Maintain
open lines of communication to existing parents to ensure their concerns,
complaints and compliments feedback are handled effectively, efficiently and in
a timely manner, escalating to relevant SLT members when necessary and
scheduling touch base meetings as required.
- Maintain
communications with existing parents, handling queries and being the liaison
between other school personnel and departments.
- Coordinate
parent/community events in order to engage parents in school activities and
celebrations.
- Assisting
in the Induction process via introduction by welcome packs and regular touch
base calls
- Acting as
first point of contact for all parental complaints by monitoring, following up
and escalating concerns as required.
- Being versed
in rules and regulations of the Ministry of Education and KHDA
- Attending
weekly FOSS/FRISS meetings to identify any queries, concerns and conduct
regular workshop and intervention sessions
- Monitor/screen/escalate
all complaints
Answering all
enquiries, processing requests & logging in all information for walk-in
inquiries onto the CRM
- Notifying
colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT,
etc.
- Welcoming
& engaging with prospective parents & visitors and addressing their
needs with a smile e.g., processing requests such as Item or Food drop-off /
Early pickup / Lateness etc.
- Filtering,
re-directing incoming queries and concerns to the members in the Organisation
related to academic & operational policies, protocols & processes &
**communicate on all matters related to**: age-appropriate year-group
placement, the National Curriculum for England, Options, KS4 & 5 Pathways
(IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels),
Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID
HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest
Groups, Academic Events/Productions/Trips etc.
- Physically
ushering new families to their next engagement in the Admissions &
Induction & Departure Process
- Coordinating
Existing Student Transitions with relevant Phase
- Supporting GLO
on new student KHDA Student Registration & procuring required documentation
- Assisting the
**Admissions Team on their R&Rs including**:
- Back-end data
entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE),
and data entry of information from Digital Forms
(Entrance Assessment Form, Scholarship Form) etc
- Record Keeping & Compliance - using
**& updating registers for**:
- Student Attendance
- Evacuation
- Student Absences & approval via the VLE
- Student Lateness
- Student Early pick-up
- & Survey Campaigns with existing families - 1 x Term
- Undertake
relevance and work with the marketing team to devise marketing and
communication strategies for prospective parents at all stages of the
admissions cycle
- Alerting the
Head of Phase / Principal to take necessary action on the existing families of
possible withdrawal intentions
- Supporting FCO
Marketing by use of the relevant Digital Form to update Dubai Schools Market
Study
- Conduct Family
Exit Interview by conducting initial meeting/phone call with parent
- Receive and
sort daily mail/deliveries/couriers
- Maintain
security by following procedures and controlling access (monitor logbook, issue
visitor badges)
- Update
appointment calendars and schedule meetings/appointments
**Job specification**:
- Bachelor's
degree in any discipline.
- Good written
- must have excellent customer service, negotiation skills & a flair for numbers.
- Functional
computer skills are required.
-
Parent Liaison Officer
6 months ago
Dubai, United Arab Emirates Creative Nest Early Childhood Centre LLC Full time**We are Hiring!** **We are looking for a Parent Liaison Officer to join our team.** **The main objective of the Parent Liaison Officer is to establish a formal means of effective communication between parent and nursery and visitor and nursery as well as improving response times to resolving issues and ensuring parents feel their issues have been dealt...
-
Front of House
5 months ago
Dubai, United Arab Emirates Fortes Holdings Full timeFortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the entire Middle East region.Our core ethos and philosophy of education is Positive Education...
-
Receptionist Parent Liaison Officer at Sunmarke
3 months ago
Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full timeReceptionist cum Parent Liaison Officer at Sunmarke School - AdministrationListed On: 27 August 2024 Expires On: 26 September 2024 - Dubai- Sunmarke School is seeking to hire a Receptionist & Parent Liaison OfficerJob Role: We are looking to appoint an experienced and enthusiastic Receptionist & Parent Liaison Officer for Sunmarke School. Main...
-
Front of House Vacancies
6 months ago
Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full time**LEAMS Education comprising of British curriculum & CBSE schools in Dubai is driven by our unifying philosophy. We are ambitious of our employees career and development opportunities that come with being part of our L&D goals. We unite our team through vibrant CPD’s which harnesses the collective expertise of their peers in an exchange of knowledge, ideas...
-
Restaurant Waitress
7 days ago
Dubai, United Arab Emirates Sushi House Full timeWaitress / Front of House - Looking for a waitress with atleast 1 year experience - Willing to relocate to Fujairah - Can start immediately - Starting salary 1,500aed (non - negotiable) - Accommodation and Transportation provided Pay: From AED1,500.00 per month
-
Front of House
6 months ago
Dubai, United Arab Emirates Tiger Recruitment Ltd Full timeThe Role: Based in Dubai, this is an exciting opportunity for a Front of House to become an integral part of our Operations team. Working closely with the Operations Manager contributing to the seamless operations of the office and providing front desk support. The Job Description: - To act as the face of the organisation, welcoming guests and providing a...
-
Front Desk Receptionist
5 months ago
Dubai, United Arab Emirates School of Modern Skills Full time**Purpose**: The primary role involves greeting visitors, parents, students, and staff, answering inquiries, and ensuring efficient communication within the school premises. This position requires strong organizational skills, excellent communication abilities, and a friendly demeanor to create a welcoming environment. Receptionists are expected to reflect...
-
Front of House
6 months ago
Dubai, United Arab Emirates Irwin & Dow Full timeThe Role Based at our client’s highly prestigious corporate DIFC office, an opportunity has arisen to provide front-of-house and administrative support within a leading, private investment group. This position requires a mature, client-facing individual and would suit someone who has had a career break and is seeking a return to the workforce in a...
-
Assistant Front Office Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time**Duty Manager for Kempinski Hotel Mall of the Emirates**Under the supervision of the Front Office Manager, the successful candidate will be responsible for the smooth operation of the Front Office department. Key responsibilities include overseeing daily operations, ensuring compliance with Kempinski Health & Safety Policy, and providing exceptional guest...
-
Front Office Manager
2 months ago
Dubai, United Arab Emirates Royal Tulip Full timeTrains, cross-trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluate the job performance of each front office employee. - Maintains working relationships and communicates with all departments. - Maintains master key...
-
Front Office Supervisor
3 months ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full time1. Ensuring that front desk operations runs smoothly in a professional manner at all times. 2. Perform all front desk related responsibilities and duties when assigned or required. 3. Assume leadership in the absence of front desk manager 4. Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job...
-
Front Office Manager
6 months ago
Dubai, United Arab Emirates Majestic City Retreat Hotel Full timeA well-established branded four-star hotel is looking out to hire a Front Office Manager **Job Summary** - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Supervises and oversee guest reviews and the responses - Evaluate the job performance if each front office employee. -...
-
Front Office Manager
6 months ago
Dubai, United Arab Emirates Emirates Grand Hospitality Full timeDuties and Responsibilities: - Control the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information request - Monitor the quality of welcome extended to guests - To participate in recruitment, training and motivation of the members of his or her team - To ensure that all hotel...
-
Front Office Manager
7 months ago
Dubai, United Arab Emirates Emirates Grand Hospitality Full timeDuties and Responsibilities: - Control the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information request - Monitor the quality of welcome extended to guests - To participate in recruitment, training and motivation of the members of his or her team - To ensure that all hotel...
-
Front of House Supervisor
7 months ago
Dubai, United Arab Emirates Mace Full timeThe opportunity This role is to be a part of our facilities management business to manage a panel of services for a new flagship high rise building in Dubai built with high standards. This role is responsible for the end to end care of all staff and visitors on site and accountable for all activities within their remit and should handle or escalate any...
-
Front Office Manager
6 months ago
Dubai, United Arab Emirates Golden Sands Hotel Apartments Full timeMust know Arabic speaking - Must have excellent organizational, supervisory and customer service skills. - Must have excellent time management skills. - Must have effective conflict management skills. - Must have ability to prioritize and organize work assignments. - Must have problem solving, reasoning, motivating, organizational and training abilities. -...
-
Front Office Secretary
1 month ago
Dubai, United Arab Emirates ECC Group of companies Full time**Responsibilities**: - Warmly greet at front desk and assist clients & external stakeholders upon arrival. - Manage the calendars of the CEO and Managing Director, including scheduling meetings and appointments. - Coordinate follow-up calls and correspondence with clients to ensure excellent customer service. - Handle administrative tasks such as filing,...
-
Front of House Staff
2 months ago
Dubai, United Arab Emirates Wild & The Moon UAE Full time**Job Title: Front of House Staff (Barista & Service)** **Location: Wild & The Moon, Dubai** **Employment Type: Full-Time** Wild & The Moon is a lifestyle-driven plant-based café that promotes healthy living through nourishing, organic, and sustainable food. We’re looking for passionate, energetic, and customer-focused individuals to join our...
-
Front of House
3 months ago
Dubai, United Arab Emirates Water Adventure Dubai Full time**Job Title**: Front of House (FOH) Manager **Location**: World Island **Type**: Full-Time **About Us**: At our Resort, we are committed to providing an exceptional guest experience through outstanding service and a welcoming atmosphere. We are seeking a dedicated and experienced Front of House (FOH) Manager to lead our front-of-house team and ensure that...
-
Front of House Associate
4 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full timeAs a Front of House Associate at Kempinski Hotel Mall of the Emirates, you will play a vital role in delivering exceptional dining experiences to our guests. Your primary responsibility will be to provide attentive, professional, and personalized service to our valued customers.Key Accountabilities:Service Delivery: Ensure that all guests receive a...