Front Office Manager

3 weeks ago

Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time

Must know Arabic speaking
- Must have excellent organizational, supervisory and customer service skills.
- Must have excellent time management skills.
- Must have effective conflict management skills.
- Must have ability to prioritize and organize work assignments.
- Must have problem solving, reasoning, motivating, organizational and training abilities.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must be able to perform and train others to properly perform all the job responsibilities of the Front Office Department.
- Must instill a calm, organized approach when interacting in stressful situations.
- Must be able to coordinate efforts between other operation departments: maintenance, reservations and housekeeping.
- Must be able to mediate guest complaints, solve problems for guests, travel agents and wholesalers.

**JOB DESCRIPTION**
- Trains, cross -trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review Front office log book and Guest feedback forms on a daily basis.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
- Champion, promote and successfully track departmental and organizational initiatives.
- Maintain and successfully execute departmental and hotel policies.
- Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
- Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
- Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Pay: AED5,000.00 - AED7,000.00 per month

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