Front of House

6 months ago

Dubai, United Arab Emirates Fortes Holdings Full time

Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the entire Middle East region.Our core ethos and philosophy of education is Positive Education (PosEd). Through PosEd, our schools foster active engagement in learning, celebrating character strengths and accomplishments. We encourage children to cultivate fulfilling relationships with others and seek meaning and purpose in their own lives.

We enable children to become happy learners and develop into innovative thinkers, confident young adults, and life-long learners. Our students develop resilience, a growth mindset and deep character strengths that allow them to flourish in an ever-changing world.About Regent International School - Inspiring Minds. Building Character.With a rich history of over 35 years, Regent International School is recognised as one of the leading and most innovative schools in the region, as well as a global leader in Positive Education. We have a close-knit family and community spirit with happiness resonating in our school, our children, our parents, and our teachers.

**Main Accountabilities**: - Answer, screen, and forward any incoming phone calls while providing basic information when needed. Provide office support services in order to ensure efficiency and effectiveness within the School. Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic. Answer, screen, and forward any incoming phone calls while providing basic information when needed. Provide office support services in order to ensure efficiency and effectiveness within the School. Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required. Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments. Coordinate parent/community events in order to engage parents in school activities and celebrations. Assisting in the Induction process via introduction by welcome packs and regular touch base calls
- Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required. Being versed in rules and regulations of the Ministry of Education and KHDA - Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions - Monitor/screen/escalate all complaints -- Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM- Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc. Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc. Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc. Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process
- Coordinating Existing Student Transitions with relevant Phase
- Supporting GLO on new student KHDA Student Registration & procuring required documentation
- Assisting the Admissions Team on their R&Rs including: - Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and
- Data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc
- Record Keeping & Compliance - using & updating registers for: - Student Attendance
- Evacuation
- Student Absences & approval via the VLE-Student Lateness
- Student Early pick-up

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