Front Office Manager
7 months ago
Duties and Responsibilities:
- Control the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information request
- Monitor the quality of welcome extended to guests
- To participate in recruitment, training and motivation of the members of his or her team
- To ensure that all hotel standards and procedures are applied
- To manage daily billing and payments
- Train, cross-train, and retain all front office personnel.
- Properly delegating task to supervisors such as scheduling of the front office staff.
- Supervise workloads during shifts.
- Evaluate the job performance of each front office employee.
- Maintain working relationships and communicate with all departments.
- Verify that accurate room status information is maintained and properly communicated.
- Resolve guest problems quickly, efficiently, and courteously.
- Update group information; maintain, monitor, and prepare group requirements. Relay to appropriate personnel.
- Review and complete credit limit report.
- Work within the allotted budget for the front office.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required pars of all front office and stationary supplies.
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Front Office Manager
5 months ago
Dubai, United Arab Emirates Majestic City Retreat Hotel Full timeA well-established branded four-star hotel is looking out to hire a Front Office Manager **Job Summary** - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Supervises and oversee guest reviews and the responses - Evaluate the job performance if each front office employee. -...
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Dubai, United Arab Emirates Avani Full timeCompany Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Dubai, United Arab Emirates SLS Full time**Company Description** SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the...
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Front Office Manager
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Dubai, United Arab Emirates Ramee hotels Full timeBHM with 5+ years of experience as Front Office Manager / Assistant Front Office Manager with 5* Hotel. **Job Type**: Contract Contract length: 24 months Pay: Up to AED5,000.00 per month
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Front Office Manager
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24026454 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...
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Front Office Manager
3 months ago
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Front Office Manager
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Front Office Manager
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Front Office Manager
5 months ago
Dubai, United Arab Emirates M Hotels & Resorts Full timeWe are looking for the below position with hotel experience. - Front Office Manager **Requirements**: - Broad knowledge of the hotel industry - Prologic Software and wishnet Knowledge - Ready Join immediately **Experience**: - Hotel Front Office: 6 years (required)
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Front Office Manager
5 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** The iconic **Queen Elizabeth II (QE2)** is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the...
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Front Office Manager
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Dubai, United Arab Emirates Landmark Hotels and Suites Full timeLeading Guest Services Team 1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 2. Encourages and builds mutual trust, respect, and cooperation among team members. 3. Serves as a role model to demonstrate...