Front Office Associate
5 days ago
Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.
The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.
With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
**Job Description**:
- Escalate issues to the responsible departments and follow up with and update the customers.
- Resolve customer issues to ensure customer satisfaction.
- Acknowledging and resolving customer complaints.
- Responding promptly to customers.
- Ensure customer satisfaction and provide professional customer support.
- Maintain Rain’s English & Arabic knowledge base by updating existing articles, creating new articles and translating when needed.
- Communicating and coordinating with colleagues as necessary.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Providing feedback on the efficiency of the customer service process.
- Maintain the knowledge of our product and services to ensure providing the correct answers to customers.
Desired Skill & Expertise:
- At least 2+ years experience in working with a 4*star property.
- Diploma or Bachelor’s degree in Business Administration or relevant field.
- Proficiency in Microsoft Office.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- High level of business telephone etiquette.
- Must have proficient organizational skills and the ability to multitask.
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