Customer Service Coordinator
5 days ago
Looking for a young dynamic individual with a passion towards customer service and digital marketing.
**Job description and requirements:
- **
- **Customer Loyalty**:_
- Understands and explains the Loyalty Card program to employees and customers.
- Work closely with Stores managers, cashiers & merchandisers giving technical support, solving requirements and complaints quickly and professionally.
- Resolve customers’ requirements and complaints quickly and professionally.
- Develop reporting and metrics to understand overall sales and APP performance, customer registrations and fraud prevention.
- Upload the Loyalty Rewards (offers, vouchers etc.) in the ERP system and monitor the success.
- Engage clients to download the APP (in the store) and assist them during registration process.
- Update the loyalty membership database.
- Suggests new ideas to increased new customer engagement and customer retention.
- Manage multiple projects simultaneously and maintains the personal, technical and professional skills level.
- Identify the Loyalty offers in the Stores shelves (Loyalty Offers Logo)
- **Customer Service**:_
- Answer product and service questions; suggest information about other products and services.
- Handle customer complaints: provide appropriate solutions and alternatives within the time limits, following up to ensure resolution by using the right methods and tools.
- Identify and assess customers’ needs to achieve satisfaction.
- Complaint escalation rate: report complaints and feedback to relevant departments and seek information to solve the situation.
- Time Resolution: provide the customer with feedback from the investigation within 3 hrs.
- Prepare the script for standard responses and solutions.
- Suggests new ideas to increase customer satisfaction, and improve internal procedures.
- Overall satisfaction: conduct surveys monthly.
- Drives report periodically.
- Introduce new products to customers and display product knowledge.
**Salary**: AED2,500.00 - AED3,500.00 per month
Application Question(s):
- Are you willing to work for the salary we have mentioned?
**Experience**:
- Customer Service: 2 years (required)
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