Customer Service Coordinator

1 week ago


Dubai, United Arab Emirates Floorworld Full time

Do you want to join the largest British run, most successful flooring company in the UAE? FLOORWORLD, the largest flooring company in the Middle East is growing at a tremendous pace. With dealers throughout UAE and GCC, specializing in supplying and installing all types of floor coverings at very competitive prices. Established in 2009 with the goal of providing the best quality European branded flooring products at the lowest possible prices.

PRODUCT QUALITY and SERVICE EXCELLENCE are our twin principles and foundations. These principles, in tandem with our highly trained staff and professional installation teams has enabled the company to establish itself as the number 1 Flooring company in the UAE in a relatively short period of time, a position which we achieved by ongoing commitment to our valued customers.

We are looking for an experienced Customer Service Coordinator who will work within our Operations/After Sales department.

**Responsibilities include but not limited to**:

- Conduct post rectification phone calls to ensure the clients are 100% satisfied
- Ensure that all post installation queries, complaints and maintenance issues are dealt with in a timely and professional manner.
- Be the main point of contact for our clients for all after sales issues with the ability to report and escalate to management as needed
- Ensure that Floorworld’s reputation for customer service and after sales care is of the highest possible standards at all times.
- Assist in preparing reports and analysis related to customer service activities
- Cooperate with various departments to ensure timely updates for clients regarding their orders
- Being proactive in seeking positive feedback from clients, helping gain positive reviews across all of our social media channels to boost the Company’s online profile

**Requirements**:

- Excellent telephone manner
- Proven work experience as a Customer Service Coordinator, Administrator or a similar role
- Hands-on experience with Microsoft Office and Company CRM systems
- Solid time-management abilities with the ability to priorities tasks
- Excellent English verbal and written communication skills
- Must be willing to work as part of a multi-cultural and an ever-expanding team

**Salary**: From AED4,000.00 per month

Application Question(s):

- Can you join immediately?


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