Customer Service Executive and Coordination

3 weeks ago


Dubai, United Arab Emirates Mastermind Advertising Full time

Job Description: Customer Service Executive and Coordination for Advertising Agency

Position Overview:
As a Customer Service Executive and Coordinator in our advertising agency, you will be responsible for managing client relationships, ensuring high-quality customer service, and facilitating coordination among various teams to execute advertising campaigns effectively.

Key Responsibilities:
1. Client Relationship Management:

- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong professional relationships.
- Understand client needs and objectives, offering suitable advertising solutions and ensuring client satisfaction.

2. Coordination and Communication:

- Collaborate with internal teams (creative, media, production, etc.) to ensure the smooth execution of advertising campaigns.
- Communicate client briefs and requirements clearly and effectively to the relevant teams.
- Coordinate project timelines, ensuring tasks are completed on schedule.

3. Customer Service Excellence:

- Provide exceptional customer service, addressing client concerns promptly and professionally.
- Proactively identify opportunities to enhance the client experience and suggest improvements.

4. Campaign Oversight:

- Monitor campaign progress and performance, keeping clients informed and involved in the process.
- Work closely with the creative team to ensure that the client’s objectives are met in the advertising materials.

5. Documentation and Reporting:

- Maintain accurate records of client interactions, agreements, and campaign details.
- Prepare regular reports on campaign performance and client feedback.

Qualifications and Skills:

- Bachelor's degree in Marketing, Business, Communications, or a related field.
- Proven experience in a customer service or client-facing role, preferably within an advertising agency.
- Excellent communication skills, both written and verbal.
- Strong organizational abilities with a keen eye for detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in relevant software and tools for project management and communication.
- A proactive and solution-oriented approach to problem-solving.

**Salary**: AED5,000.00 - AED6,000.00 per month



  • Dubai, Dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • Dubai, United Arab Emirates Spares desk courier and forwarding LLC Full time

    We are looking for Lady customer care executive who can manage courier import and export shipment, generate Awb, tracking of shipment, schedule deliveTy and customer coordination **Job Types**: Full-time, Permanent **Salary**: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before...


  • Dubai, Dubai, United Arab Emirates Spares desk courier and forwarding LLC Full time

    We are looking for Lady customer care executive who can manage courier import and export shipment, generate Awb, tracking of shipment, schedule deliveTy and customer coordinationJob Types: Full-time, PermanentSalary: AED2, AED2,500.00 per monthAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work...

  • Customer Service

    6 days ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Offering Basic Salary With Attractive Commission Structure** To handle phone-based sales, we're looking for a well-spoken Telesales / Customer Service Representative with own visa (only female). Contacting potential customers, concentrating on customer needs to close and accomplish sales goals, and recording customer information and feedback are all...


  • Dubai, United Arab Emirates Black and Blanc Fleur Full time

    Answering outgoing and incoming calls, - Responding promptly to customer inquiries. - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing the orders by coordinating with the Florist...


  • Dubai, United Arab Emirates Dubai Pet food (The Pet Shop Megastore) Full time

    **Job Brief** We are looking for a result-driven Senior Customer Service Executive who is responsible to answer customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and...


  • Dubai, United Arab Emirates The PetShop LLC Full time

    **Job Brief** We are looking for a result driven Senior Customer Service Executive who is responsible to answer customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and...


  • Dubai, United Arab Emirates Dubai Pet food (The Pet Shop Megastore) Full time

    **Job Brief** We are looking for a result-driven Senior Customer Service Executive who is responsible to answer customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and...


  • Dubai, United Arab Emirates CTT Technical and Cleaning Services LLC Full time

    **Position**: **Sales Coordinator and Customer service** Conduct outbound calls to generate sales leads and identify potential customers. Utilize various sources to identify and qualify prospects, including online research and lead databases. Provide information about products, services, and ongoing promotions. Address and resolve customer concerns,...


  • Dubai, United Arab Emirates MOHEBI LOGISTICS Full time

    **Key Responsibilities** - Liaison with internal and external customers and address any queries. - Maintain real-time trackers and logs for work progress, queries, requests etc. - Regular summary reporting to management. - Executing all Tasks as per the requirement of the operations department. - Maintain sufficient registers and reports for Import and...


  • Dubai, United Arab Emirates HTrust Human Resources Consultancy Full time

    Our Client - A leading firm into Ecommerce fulfilment industry is looking for a Customer Service Executive to liaison between customers and various internal departments to ensure the highest level of client satisfaction by providing exceptional service and support. **Position**: -Customer Service Executive. **Package**: -4K-5K (AED). **Location**:...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for clients. - Maintaining an accurate record of all operation activities - Responding to client inquiries in a timely and professional manner. - Ensuring that the end objective in mind is...


  • Dubai, United Arab Emirates Logic Utilities District Cooling Services LLC Full time

    **The Customer Service Executive’s task is to ensure a smooth operation of the Logic Utility’s customer and client interactions in close coordination with the internal Technical and Accounting Department.** **Job Types**: Full-time, Permanent **Salary**: AED5,000.00 - AED6,000.00 per month Expected Start Date: 02/01/2023


  • Dubai, United Arab Emirates Brilliance Attestation and Apostille Pvt Ltd Full time

    We are Brilliance Attestation and Apostille Services, Having offices in India and UAE Currently we are hiring in our Dubai Office, We are located in Sheikh Zayed road in Dubai **Job Description**: Handling Customer Inquiry Follow up with customer and closing Corporate Tie trough cold calling Attending Chats and Call Software Update Process...


  • Dubai, United Arab Emirates Savills Middle East Full time

    **The Role** The Customer Service Executive will be the first point of contact for all enquires in the Sharjah office and will be responsible for assisting the incoming tenants and to provide professional customer support. **Key Responsibilities** - Deliver leasing administrative service in order to support the property management team. - Making sure...


  • Dubai, United Arab Emirates Ticket Services DMCC Full time

    **About Us - Ticket Services** We are an online ticket marketplace for sold out sporting events. We specialise in tickets for the biggest football clubs in Europe and major worldwide sporting tournaments such as the World Cup and UEFA Champions League. **Job Description - Customer Service Executive** We are looking for a detail-oriented sales coordinator...


  • Dubai, United Arab Emirates Access World Full time

    Access World Logistics LLC, part of Access World Group are a full-stack 3rd party logistics and warehousing services company, handling a range of commodities, FMCG, food products, as well as other general & project cargo. We are strengthening our Customer Services team. **Job description and selection criteria**: - **Designation**: Customer Services...