Coordinator Customer Services
3 months ago
**YOUR TALENT**:
**Education**:
- University Degree
**Experience**:
- Minimum 1-2 years of experience of sales and/or customer service
Capabilities:
- A strong customer service focus
- Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential.
- Team Player with high level of collaboration
- Excellent command of English language
- Experience in SAP preferred but not mandatory
**YOUR MISSION**:
- Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
- Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
- Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
- Checks stock provisions of open orders, and follows up pending blocked orders
- Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
- Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
- Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
- Transfers seasonal orders to SAP; sets customer discounts and determines Net order amounts
- Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
- Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
- Manager Ad-hoc projects and reports as required by the line manager.
- Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
- Prepares Daily Order Fulfilment report in sales order period.
- Ensuring all packed shipments are invoiced in SAP accurately
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
-
Customer Service Agent
3 weeks ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Sales Coordinator and Customer Service
5 months ago
Dubai, United Arab Emirates CTT Technical and Cleaning Services LLC Full time**Position**: **Sales Coordinator and Customer service** Conduct outbound calls to generate sales leads and identify potential customers. Utilize various sources to identify and qualify prospects, including online research and lead databases. Provide information about products, services, and ongoing promotions. Address and resolve customer concerns,...
-
Customer Service Coordinator
2 months ago
Dubai, United Arab Emirates Emirates Flight Catering Full timeJob Purpose The purpose of this role is to support the management of airline customer accounts by ensuring accurate implementation of customer requirements, facilitating clear communication, and addressing service failures to enhance overall service quality. The Customer Service Coordinator will respond to customer inquiries, assist in resolving complaints,...
-
Customer Service Representative
6 months ago
Dubai, United Arab Emirates IRHA BUSINESSMEN SERVICES Full timeCoordinate and record customer’s documents and processes. - Handle customer’s concern, analyse root cause and take improvement steps. - Collect feedback from the client on the service ptovided. - Ensure customer database is updated in timely manner and protected at all times through constant monitoring - Track renewal dates of various documents and...
-
Customer Service Coordinator
3 months ago
Dubai, United Arab Emirates Yalla Renovation LLC Full time**Job Types**: Full-time, Permanent Pay: AED3,500.00 - AED5,000.00 per month **Education**: - Bachelor's (required) **Experience**: - Customer Service Coordinator: 2 years (required)
-
Customer Service Coordinator
5 months ago
Dubai, United Arab Emirates Floorworld Full timeDo you want to join the largest British run, most successful flooring company in the UAE? FLOORWORLD, the largest flooring company in the Middle East is growing at a tremendous pace. With dealers throughout UAE and GCC, specializing in supplying and installing all types of floor coverings at very competitive prices. Established in 2009 with the goal of...
-
Customer Service Coordinator
2 months ago
Dubai, United Arab Emirates RHINESTAHL CORPORATION Full timeAs a Customer Service Coordinator, you will be responsible for performing a variety of administrative, operations and customer support tasks to support our Dubai office. **K**EY JOB RESPONSIBILITIES**: - Perform general office tasks - Provide support to internal teams, visitors, suppliers and customers. - Organize and Schedule appointments and meetings. -...
-
Customer Service and Admin Coordinator
5 months ago
Dubai, United Arab Emirates Pickitt Foodstuff Trading Full timeWe are seeking a Customer Service and Admin Coordinator to join our team. As the Customer Service and Admin Coordinator, you will play a crucial role in ensuring excellent customer service and smooth operation of administrative tasks. **Responsibilities**: - Answer office calls and provide exceptional customer service by addressing customer complaints and...
-
Logistics Coordinator Customer Service
6 months ago
Dubai, United Arab Emirates People One Full timeOur client is looking for a Logistics Coordinator cum Customer Service Representative **Salary: 3500 - 6500** **Experience: 1-2 Years** **Location: Dubai, Business Bay** 1. Coordinate and manage logistics operations, including transportation, warehousing, and inventory management, to ensure timely and efficient delivery of goods. 2. Serve as the primary...
-
Customer Service Executive and Coordination
6 months ago
Dubai, United Arab Emirates Mastermind Advertising Full timeJob Description: Customer Service Executive and Coordination for Advertising Agency Position Overview: As a Customer Service Executive and Coordinator in our advertising agency, you will be responsible for managing client relationships, ensuring high-quality customer service, and facilitating coordination among various teams to execute advertising campaigns...
-
Customer Service Representative
5 months ago
Dubai, United Arab Emirates Brinks Global Services Full time**CUSTOMER SERVICE REPRESENTATIVE WITH LOGISTICS BACKGROUND** **BASIC QUALIFICATIONS**: - Bachelor Degree holder (Preferable) - Proficient in oral and written English communication. - Must have at least 3 years of experience in Customer Service & logistics related processes. - Analytical and problem-solving skills. - Showcase proactive attitude & good...
-
Sales Coordinator/customer Service
6 months ago
Dubai, United Arab Emirates Reliance HR Full timeWe are looking for **ARABIC speakers** who has experience into Sales coordination / customer service - **CSR** - client account management - Customer complaint, query handling and provide them with details on products and service - Promote the company product and service to the customer base - **Sales Coordinator** - order management - Preparing the order...
-
Customer Service Executive
5 months ago
Dubai, United Arab Emirates Mispah Pipeline Inspection Services LLC Full timeWe are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their satisfaction and loyalty. **Responsibilities**: - Provide timely and accurate responses to client inquiries, addressing...
-
Customer Service Associate
4 weeks ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timeCustomer Service ResponsibilitiesWe are seeking a highly skilled Customer Service Agent to join our team at Star Services LLC. In this role, you will be responsible for:Daily Transaction Processing: Accurately input customer transactions, including receipts and orders, into our system.Operational Reporting: Provide timely and accurate operational reports to...
-
Customer Service Representative
2 weeks ago
Dubai, United Arab Emirates SELSELAT ALMAS TECHNICAL SERVICES L.L.C Full timeKey ResponsibilitiesClient Communication - Provide detailed information about the company’s services and address client concerns effectively. - Handle customer complaints by offering appropriate solutions and escalating issues when necessary. Relationship Management - Build and maintain positive relationships with customers to ensure satisfaction and...
-
Admin / Customer Service
6 months ago
Dubai, United Arab Emirates K Four Technical Services LLC Full timeHIRING ALERT !!!! - Applicants must be fluent in English. - Must have minimum 2 years UAE experience in the similar job role. **Customer Service**: Manage large amount of incoming phone calls and social media messages. Identify and access customer's needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through...
-
Customer Service Representative
1 month ago
Dubai, United Arab Emirates Automat Electronic Services Full time**Job Overview**: **Key Responsibilities**: - Provide excellent customer service and support to clients. - Conduct follow-ups with customers to address inquiries and resolve issues. - Assist the sales team by coordinating and organizing customer interactions. - Maintain accurate records of customer communications and feedback. - Collaborate with team...
-
Coordinator Customer Service Gcc
6 months ago
Dubai, United Arab Emirates PUMA Full time**SALES** **COORDINATOR CUSTOMER SERVICE GCC**: - Dubai, United Arab Emirates**YOUR MISSION**: Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external. -Process and coordinate all orders received via mail or otherwise, following existing Company...
-
Customer Service/sales Coordinator
6 months ago
Dubai, United Arab Emirates Nathan & Nathan HR Full time_**JOB SUMMARY**:_ Nathan HR is a leading provider of innovative HR solutions, encompassing everything from streamlined processes outsourcing and strategic staffing services to cutting-edge technology implementations. With a commitment to excellence, we are seeking a Sales Coordinator to join our team and play a pivotal role in expanding our client base and...
-
Emirati Customer Service Coordinator
3 months ago
Dubai, United Arab Emirates Yalla Renovation LLC Full time**Job Types**: Full-time, Permanent Pay: AED4,000.00 - AED5,000.00 per month **Education**: - High school or equivalent (required) **Experience**: - Customer Service Coordinator: 1 year (required)