
Customer Service Representative
4 weeks ago
2. Obtain complete customer information and update the system database or ERP.
3. Coordinate with assigned Sales Executives as per customer account.
4. Prepare Service Job Cards & Parts Sales Queries accurately as per ERP fields required.
5. Coordinate with the assigned technician in getting inspection/ testing report for service jobs.
6. Identify part numbers required as per technician’s report and coordinate with the Parts dept for availability.
7. Prepare Quotation, get approval from the superior for pricing and submit to the Customer.
8. Follow-up Quotation approval status with the customer as per company standard timelines.
9. Monitor work progress for each approved Quotation and keep the customer updated.
10. Prepare Delivery Note, Proforma Invoice/ Cash Invoice/ Credit Invoice.
11. Perform post-service follow-up call on weekly basis.
12. Consistently review pending orders and specific customer requests to ensure excellent customer experience.
13. Maintain cooperative working relationship with other departments for smooth workflow.
14. Maintain professionalism & keep business information with **high confidentiality** at all times.
15. Perform all other Service Reception tasks which may be assigned from time to time.
**SKILLS REQUIREMENT**:
PUNCTUAL & GOOD TIME MANAGEMENT
INITIATIVE & PROBLEM-SOLVING ABILITY
ABILITY TO WORK WELL UNDER PRESSURE
STRONG INTERPERSONAL SKILLS
COMPUTER LITERATACY/ BASIC IT SKILLS
EFFECTIVE WRITTEN & VERBAL ENGLISH COMMUNICATION SKILLS
BI-LINGUAL (ENGLISH/ HINDI/ URDU/ TAGALOG/ ARABIC)
MULTI- TASKING & ORGANIZED
**QUALIFICATIONS**:
BACHELOR’S DEGREE IN AUTOMOTIVE ENGINEERING OR RELATED FILED
MINIMUM 2 YEARS PROVEN PREVIOUS WORK EXPERIENCE IN A SIMILAR ROLE
**Only those who have UAE work experience and can join immediately may apply.**
Pay: AED3,200.00 - AED4,500.00 per month
Application Deadline: 04/10/2024
Expected Start Date: 01/10/2024
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