Client Solutions Manager, Services

8 months ago


Dubai, United Arab Emirates TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Client Solutions team mission is to establish and build scalable, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

**Responsibilities**:

- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with sales team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

**Qualifications**:
**Minimum qualifications**:

- Experience in account management/client services roles in digital marketing
- Experience managing performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- Proficient in English and Turkish (Focus on the Turkish market)

**Preferred qualifications**:

- Proactive attitude with excellent project management, organizational, and analytical skills
- Hands-on experience managing App and Web performance campaigns

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates AMZ Solutions LLC Full time

    **Position: Senior Client Success Manager** **About Us**: We are a leading E-Commerce company based in the UAE, specializing in providing innovative solutions to our clients. We are dedicated to fostering strong client relationships, driving service excellence, and achieving sustainable growth. **Role Overview**: We are seeking a dynamic and...


  • Dubai, United Arab Emirates TikTok Full time

    Responsibilities Client Solutions Manager - Travel and Tourism KSA TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. **Why Join Us**: Creation is the core of TikTok's...


  • Dubai, United Arab Emirates TikTok Full time

    Responsibilities **About TikTok**: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. **Why Join Us**: Creation is the...


  • Dubai, United Arab Emirates TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • Dubai, United Arab Emirates Napier AI Full time

    Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform - Napier Continuum - transforms compliance from legal obligation to competitive edge. At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the...


  • Dubai, United Arab Emirates Seintiv talent solutions Full time

    Key Responsibilities: - Build and maintain strong relationships with clients, ensuring their needs are met with exceptional service. - Develop and execute strategies to increase sales of promotional merchandise and gift items. - Collaborate with internal teams to deliver high-quality, customized solutions that align with client requirements. - Actively...

  • Client Service Manager

    6 months ago


    Dubai International City, United Arab Emirates Digital Gravity Full time

    **Location**: Dubai**Preference**:Female applicants for this role **Responsibilities**: - Develop and maintain strong, long-lasting client relationships - Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Understand client needs and objectives, and tailor solutions to meet their...


  • Dubai, United Arab Emirates Napier AI Full time

    **Description**: Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform - Napier Continuum - transforms compliance from legal obligation to competitive edge. At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime,...


  • Dubai, United Arab Emirates K4 Technical Services Full time

    **Key Responsibilities**: **Client Relationship Management**: - Serve as the primary point of contact for clients, ensuring their inquiries and concerns are addressed promptly and professionally. - Build and maintain strong, long-term relationships with clients to foster loyalty and repeat business. - **Service Coordination**: - Oversee the scheduling and...


  • Dubai, United Arab Emirates GLG Full time

    **Job Summary** GLG is seeking a French speaking Client Solutions Manager to join our EMEA Financial Services team, based in Dubai. We have a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world's largest Private Equity funds, Hedge funds and Mutual and Sovereign funds. The Client...


  • Dubai, United Arab Emirates Gerson Lehrman Group Full time

    **Job Summary** GLG is seeking a French speaking Client Solutions Manager to join our EMEA Financial Services team, based in Dubai. We have a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world’s largest Private Equity funds, Hedge funds and Mutual and Sovereign funds. The Client...

  • Client Account Manager

    6 months ago


    Dubai, United Arab Emirates Vybinex Digital Solutions Full time

    This is a full-time position with opportunities for professional development and growth within Vybinex Digital Solutions. Vybinex Digital Solutions is seeking an experienced and results-driven Client Account Manager with a background in digital marketing. In this role, you will be responsible for managing and nurturing client relationships, understanding...

  • Client Account Manager

    7 months ago


    Dubai, United Arab Emirates Vybinex Digital Solutions Full time

    This is a full-time position with opportunities for professional development and growth within Vybinex Digital Solutions. Vybinex Digital Solutions is seeking an experienced and results-driven Client Account Manager with a background in digital marketing. In this role, you will be responsible for managing and nurturing client relationships, understanding...


  • Dubai, United Arab Emirates GLG Full time

    **Job Summary** The **Senior Client Solutions Associate - Arabic Speaker** role sits within our Professional Services Firms (PSF) team based in our Dubai office. We have a prestigious and sophisticated client base in the EMEA, including some of the world's top corporations, investment firms, management consultancies, and non-profits - to help them learn and...

  • Client Excellence

    6 months ago


    Dubai, United Arab Emirates KS Talent Solutions Full time

    M- Posted by - Mani Sharma- Recruiter**Responsibilities**: - Maintain and update the Client Excellence & Service Delivery SOP, ensuring adherence by all staff. - Develop and enhance processes and procedures within the Client Excellence & Service Delivery framework. - Possess strong knowledge and experience in Corporate Banking, staying abreast of external...


  • Dubai, United Arab Emirates Pact Employment Services Full time

    We are urgently hiring for **HR Client Service Executive** Position - HR Client Service Location: Dubai - Should have experience in HR, VISA processing, client management and business development. - Proven business development and lead generation skills - UAE Market Knowledge - UAE Driving License is mandatory


  • Dubai, United Arab Emirates TYLOZ CLEANING SERVICES Full time

    1. Follow up of offers issued by Project Manager 2. Follow up client requirements. 3. Alerting Project Manager and technical team about emergency and maintenance calls 4. Register each client maintenance call request and file each in TBS documents. 5. Register for each client maintenance activity the team in charge. Collect the forms from Project...


  • Dubai, United Arab Emirates Gerson Lehrman Group Full time

    **Job Summary** The **Senior Client Solutions Associate - Arabic Speaker** role sits within our Professional Services Firms (PSF) team based in our Dubai office. We have a prestigious and sophisticated client base in the EMEA, including some of the world’s top corporations, investment firms, management consultancies, and non-profits - to help them learn...


  • Dubai, United Arab Emirates CEQUENS Full time

    **Job Summary**: **Main Areas of Responsibility**: **1. Solution Design and Implementation**: - Design and develop scalable communication solutions that meet customer needs, both business and technical - Ensure the integration of solutions with existing systems and infrastructure - Oversee the implementation process, ensuring solutions are delivered on time...


  • Dubai, United Arab Emirates TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations...