Client Solutions Manager

8 months ago

Dubai, United Arab Emirates TikTok Full time

Responsibilities
Client Solutions Manager - Travel and Tourism KSA

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The Client Solutions team's mission is to establish and build scalable, long-term client relationships by solving the challenges of direct clients and agencies through best-in-class campaign services. This role focuses on the Travel and Tourism vertical in KSA. Client Solution Managers possess a comprehensive understanding of TikTok's ad products and are humble and open to change. You will join a team of consultants, marketing experts, and self-service platform specialists who proactively drive client growth strategies, including upsells, renewals, and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a busy work environment, and the capacity to provide custom solutions for advertisers using our unique ad product suite, combining technical and commercial knowledge.

**Responsibilities**:
Manage and grow post-sale client relationships with advertisers of all sizes within the Travel and Tourism sector.
Coordinate with ad operations, product, and R&D teams internally to ensure smooth and successful campaign execution.
Work with internal teams to guide inventory allocation.
Monitor and analyze ad campaigns, proactively taking the initiative to improve results.
Investigate and collaborate with product and engineering teams to troubleshoot client issues during campaigns.
Proficiently manage, set up, and optimize campaigns. Analyze campaign performance data to provide clients with data-driven business insights and use those insights to enhance our advertising offerings.
Share marketplace feedback and guide our advertising strategy.
Support and collaborate with the sales team on pre-sale research and pitches.
Conduct regular business reviews and adopt a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

**Qualifications**:
**Minimum Qualifications**:

- Demonstrated experience in account management/client services roles within digital marketing; agency experience is a significant plus.
- Experience managing performance advertisers with a deep understanding of their challenges, particularly within the Travel and Tourism sector.
- Ability to analyze data and identify insights to assess campaign performance.

**Preferred Qualifications**:

- Proactive attitude with excellent project management, organizational, and analytical skills.
- Ability to travel domestically and internationally as needed.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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