Client Solution Architect
6 months ago
**Job Summary**:
**Main Areas of Responsibility**:
**1. Solution Design and Implementation**:
- Design and develop scalable communication solutions that meet customer needs, both business and technical
- Ensure the integration of solutions with existing systems and infrastructure
- Oversee the implementation process, ensuring solutions are delivered on time and within budget
- Evaluate existing solutions and identify missing components, recommending alternatives where necessary
**2. Sales Support**:
- Collaborate with sales, marketing, and client success teams to ensure a cohesive approach to customer engagement
- Provide technical expertise during the sales process to address customer queries and concerns
- Create and present solution proposals and demonstrations to prospective clients
**3. Technical Expertise**:
- Stay updated with the latest industry trends and technologies to provide innovative solutions.
- Provide expert advice and support in Solution design and in the implementation phase, ensuring a smooth transition for the customer.
- Develop and maintain technical documentation and best practices for solution architecture.
- Demonstrated strong acumen in system integrations, particularly with Meta and WhatsApp Business platforms. Proven ability to design, implement, and manage integrations that ensure seamless communication and functionality across various systems.
- Experience in working closely with Meta implementation teams to proactively identify and resolve integration challenges and roadblocks.
- Proven ability to creatively identify and develop solutions that meet customer requirements through innovative system workarounds and optimizations.
- Strong knowledge of other system capabilities and a network of third-party collaborations to recommend and integrate complementary solutions that enhance overall project success and customer satisfaction.
**4. Client Engagement**:
- Engage with clients to understand their business needs and technical requirements
- Conduct technical workshops and training sessions for customers and internal teams
- Ensure customer satisfaction through effective communication and timely resolution of technical issues
- Map the customer journey from initial interaction through to closure, identifying key touchpoints and opportunities for engagement
- Monitor and analyze customer feedback, using insights to drive continuous improvement in our solutions
**5. Cross-Functional Collaboration**:
- Work closely with product management and development teams to align solutions with product capabilities and roadmaps.
- Communicate effectively with the product team to ensure customer feedback and requirements are incorporated into product development.
- Coordinate with regional teams to ensure solutions are tailored to specific market needs.
- Participate in strategic planning sessions to identify growth opportunities and challenges.
**5. Effective Communication and Project Management**:
- Excellent communication skills to act as a liaison between clients and internal teams, ensuring a clear understanding of project requirements, progress updates, and any issues that arise.
- Proven ability to manage project implementation, coordinate resources, and drive projects to successful completion on time.
**Requirements**:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Minimum of 5+ years of experience in solution architecture or related roles.
- Strong technical background with expertise in communication platforms, APIs, and integration technologies.
- Must have a connection with Meta and WhatsApp Business. Maintain close contact and a good rapport with the Meta and WhatsApp team to quickly resolve issues.
- Proven experience in supporting sales teams and closing deals with technical insights.
- Excellent problem-solving skills and ability to design innovative solutions.
- Strong interpersonal and communication skills to engage effectively with customers and internal teams.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
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