Client Service Manager

7 months ago


Dubai International City, United Arab Emirates Digital Gravity Full time

**Location**: Dubai**Preference**:Female applicants for this role

**Responsibilities**:

- Develop and maintain strong, long-lasting client relationships
- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner
- Understand client needs and objectives, and tailor solutions to meet their requirements
- Collaborate with internal teams, including creative, development, and marketing departments,to ensure the successful delivery of projects on time and within budget.
- Identify opportunities for upselling or cross-selling additional services to existing clients
- Monitor project progress, track key performance metrics, and provide regular updates to clients
- on project status and deliverables
- Conduct regular client meetings, presentations, and reviews to gather feedback, address concerns, and identify areas for improvement.Stay up-to-date with industry trends and best practices to provide informed advice to clients

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field
- 3 to 5 years Proven experience in client service or account management role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM software and MS Office suite
- Fluency in English; knowledge of Arabic is a plus


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