Client Service Executive
1 month ago
**Key Responsibilities**:
**Client Relationship Management**:
- Serve as the primary point of contact for clients, ensuring their inquiries and concerns are addressed promptly and professionally.
- Build and maintain strong, long-term relationships with clients to foster loyalty and repeat business.
- **Service Coordination**:
- Oversee the scheduling and coordination of cleaning services, ensuring they meet client requirements and are delivered on time.
- Work closely with the operations team to communicate and implement client-specific instructions.
- **Business Development Support**:
- Identify opportunities to offer additional services or tailored solutions to meet client needs.
- Collaborate with the sales team to support onboarding new clients and achieving departmental growth targets.
- **Complaint Management and Resolution**:
- Handle client complaints and escalate issues when necessary to ensure swift and satisfactory resolutions.
- Gather and utilize client feedback to continuously improve service quality.
- **Documentation and Reporting**:
- Maintain accurate records of client communications, service agreements, and feedback.
- Prepare regular reports on client satisfaction and service efficiency for management review.
- **Team Collaboration**:
- Liaise with internal teams, including cleaning staff and supervisors, to ensure smooth service operations.
- Support team efforts to meet and exceed client expectations.
**Qualifications and Skills**:
- **Experience**: Minimum **3+ years of UAE experience** in client servicing, customer support, or a related role within the cleaning management industry.
- Bachelor’s degree in Business Administration, Customer Service, or a related field (preferred).
- Strong interpersonal and communication skills with fluency in English.
- Excellent organizational and multitasking abilities.
- Problem-solving skills with a proactive and client-centric mindset.
Pay: AED4,000.00 - AED5,000.00 per month
Application Question(s):
- Can you join immediately?
**Experience**:
- Client services Executive in cleaning company in UAE: 3 years (required)
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