Customer Service

5 months ago


Ajman, United Arab Emirates FAM Holding LLC Full time

Job Responsibilities:
We are looking for a Customer Servicewho should have at least 2 years of experience in the UAE
- Provide accurate information about products or services.
- Handle complaints and provide satisfactory solutions.
- Record and process orders and complaints.
- Follow up on orders to ensure timely delivery.
- Assist customers in resolving technical issues.
- Provide clear instructions for the proper use of products or services.
- Document all customer interactions in the Customer Relationship Management system.
- Prepare reports on recurring issues and suggest improvements.
- Collaborate with other teams such as sales and marketing to enhance customer experience.
- Participate in training sessions and provide suggestions for improving customer service processes.

Ability to commute/relocate:

- Ajman: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service in the UAE: 2 years (required)

**Language**:

- English (required)
- Arabic (required)



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