Customer Service Representative

1 month ago


Ajman, United Arab Emirates Apolco Full time

The Role
**Customer Service**: - Communicate to manufacturing plant and follow the production orders - Prepare necessary documents and follow lead times - First point of contact to inform globally customers about their new, pending orders, lead times and open invoices Sales support: - Create Proforma invoices, order confirmations, invoices and production orders - Answers phone calls from customers and deals with challenges as they arise - Takes sales information and puts it into an easily readable format Back up for Logistics department: - Communicate with local forwarders and verify pricing and lead-times - Create and gather all documents shipment documents
**Requirements**:

- Minimum of 3 years of work experience in a similar position - Self-motivated and able to work under pressure - Good communication skills - Problem solving skills - Accuracy - Fluent, both verbal and written, in English - Experience with MS Office and Excel - Preferably experience with ERP systems - No 9-5 mentality - Located in UAE

About the company
APOLCO is a global supplier of lubricant additives with more than 40 years of experience. They are known to be a reliable choice for lubricant blenders, due to high quality and field proven products for a competitive pricing. APOLCO has a Global footprint with 3 sales offices Worldwide with a European headquarter in the Netherlands and 2 other Entity's in UAE and Africa. Toll blending in 2 continents, multiple supply points, invest in local economies, an inhouse lab, great products and motivated employees have led to continued growth.



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