Customer Service Team Leader

2 weeks ago

Ajman, United Arab Emirates Ejalo Cosmetics Trading LLC Full time

We are seeking a dynamic individual to join our team as a Customer Service Leader. In this role, you will be responsible for guiding and inspiring our customer service team to deliver exceptional support to our clients. Your leadership skills will be pivotal in maintaining high levels of customer satisfaction and driving team performance.

Key Responsibilities:

- Lead, mentor, and coach a team of customer service representatives to ensure they consistently meet or exceed performance targets.
- Foster a positive and collaborative team environment, encouraging open communication and knowledge sharing.
- Monitor and evaluate individual and team performance metrics, providing constructive feedback and implementing improvement plans as needed.
- Develop and refine customer service processes to enhance efficiency and effectiveness, ensuring a seamless customer experience.
- Handle escalated customer issues and inquiries, demonstrating a problem-solving mindset and a commitment to customer satisfaction.
- Collaborate with other departments to gather insights and feedback from customers, contributing to continuous product and service improvements.
- Analyze customer service data and generate regular reports to track key performance indicators and trends.
- Stay up-to-date with industry trends and best practices to identify opportunities for enhancing our customer service strategies.
- Implement training programs to onboard new team members and keep existing team members updated on product knowledge and service protocols.
- Uphold company policies and standards, ensuring that all interactions with customers align with our brand values.

Qualifications:

- Proven experience in a leadership role within a customer service environment.
- Exceptional interpersonal and communication skills, with the ability to effectively interact with customers and team members.
- Strong problem-solving abilities, with a focus on finding innovative solutions to customer issues.
- Demonstrated ability to motivate and develop team members, fostering a culture of continuous improvement.
- Proficiency in analyzing data and generating meaningful reports to drive decision-making.
- Familiarity with customer service software and tools, as well as a willingness to adapt to new technologies.
- Detail-oriented and organized, capable of managing multiple priorities in a fast-paced environment.
- A customer-centric mindset, always striving to deliver outstanding service and exceed customer expectations.
- Flexibility to adapt to changing business needs and work collaboratively with cross-functional teams.

If you're a motivated and dedicated individual with a passion for leading teams and delivering exceptional customer experiences, we encourage you to apply. Join us in our mission to provide top-notch service and make a positive impact on our customers' lives.

**Salary**: AED4,000.00 - AED5,000.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- Arabic (preferred)
- English (preferred)

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