Customer Service Representative

5 months ago


Ajman, United Arab Emirates FAM Holding LLC Full time

We are looking for an experienced customer service representative to work primarily to achieve the level of customer satisfaction to enhance this level as much as possible and to meet the needs of customers in line with their expectations.

Tasks/ Responsibilities:
1. At least 3 years' experience in a similar field to manage customer service queries and complaints.

2. Helping customers overcome the problems they face.

3. Achieving and ensuring customer satisfaction.

4. Determine the priority of complaints and problems to be dealt with.

5. Provide all the information the customer needs. Maintain a positive attitude in dealing with customers.

6. Provide reports on customer satisfaction.

7. Dealing calmly with various customer complaints, as the employee may have to deal with an angry customer, and this undoubtedly requires high skill.

8. Deal with critical issues as quickly as possible.

9. Impartiality and working sincerely for the interest of the company and the client at the same time.

10. Dealing in a tactful manner based on sophistication and respect with customers, as the employee's method of speaking with the customer directly controls the idea that the customer takes about the company and is what drives him to deal with the company constantly.

Age range: 25 - 30 years old

Ability to commute/relocate:

- Ajman: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service representative: 3 years (preferred)

**Language**:

- English (preferred)
- Arabic (preferred)

Ability to commute/relocate:

- Ajman: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 3 years (preferred)

**Language**:

- Arabic (preferred)
- English (preferred)



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