Customer Service

5 days ago


Ajman, United Arab Emirates FAM Holding LLC Full time

A fast growing Carpet Cleaning Company in Dubai is looking for a rockstar Customer Service Representative.

**Responsibilities**:

- Ensure utmost customer satisfaction from interacting with the Company and receiving company services
- Analyze customer feedback, analyze sample customer service interactions and design improvements to achieve higher customer satisfaction
- Resolve escalation cases
- Interact with existing and potential customers through phone, WhatsApp, social media (Instagram, Facebook, etc.), working on increasing conversions of the sales funnel
- Answer customer queries, convert leads into buyers

**Requirements**:

- Significant (2+ years) Customer Service Experience in / call center serving Arabic/English speaking market in UAE.
- Great customer interaction skills
- Attention to detail
- Ability to work in a dynamic environment
- Computer skills: MS Office, MS word, blind typing
- Positive Attitude



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