Reservation Executive
7 months ago
A well reputed hotel in Sharjah required “Reservation Agent”
**Responsibilities**:
- Engage with guests in a professional and friendly manner, actively listening to their needs and recommending suitable room options.
- Provide accurate information about room availability, rates, and hotel amenities to assist guests in making informed decisions.
- Process reservations accurately and promptly in our reservation system, ensuring all relevant details are recorded and confirmed.
- Collaborate with other departments, such as Housekeeping and Front Desk, to coordinate guest requests and ensure seamless operations.
- Handle guest inquiries, concerns, and complaints in a courteous and timely manner, striving for effective resolution.
- Stay up to date with hotel policies, procedures, and promotions to provide accurate and consistent information to guests.
- Maintain organized records of reservations, cancellations, 'no-shows' and special requests, ensuring data integrity and confidentiality.
**Requirements**:
- Previous experience in the hospitality industry.
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities, with the capacity to handle multiple tasks simultaneously.
- Attention to detail and accuracy in processing reservations and maintaining records.
- Proficient computer skills, including experience with reservation software and Microsoft Office Suite.
- Ability to work well under pressure and adapt to changing circumstances.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required in a hotel environment.
- A passion for delivering exceptional service and creating positive guest experiences.
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (required)
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