Customer Service Executive

5 months ago


Sharjah, United Arab Emirates Roamio Deals Full time

Job Description:
Are you passionate about travel and have a knack for delivering exceptional customer experiences? Roamio Deals, a leading travel deals website specializing in UAE staycations, activities, and visa services, is seeking a skilled and enthusiastic Travel Executive to join our dynamic team. If you have prior experience in the travel agency industry, possess a deep understanding of the booking process, excel in supplier and customer interactions, and have outstanding communication skills, we want to hear from you

Key Responsibilities:
Customer-Centric Approach: Ensure the highest level of customer satisfaction by understanding their travel needs and preferences.

Booking Expertise: Manage end-to-end booking processes efficiently and accurately, including reservations for UAE staycations, activities, and visa services.

Supplier Relations: Build and maintain strong relationships with suppliers and partners to secure the best deals and ensure smooth transactions.

Communication: Communicate effectively with customers, addressing inquiries, providing travel recommendations, and resolving issues promptly.

Product Knowledge: Stay updated on the latest travel trends, destination information, and offerings to provide valuable insights to customers.

Salesmanship: Promote our exclusive travel deals and packages, upselling when appropriate to maximize revenue.

Problem Solving: Demonstrate problem-solving skills to handle unforeseen challenges and emergencies.

Qualifications:
Proven experience in the travel agency industry, with a solid understanding of booking processes.

Exceptional communication and interpersonal skills.

Strong organizational skills and attention to detail.

Proficiency in travel booking software and tools.

Ability to work in a fast-paced, deadline-driven environment.

Customer-focused mindset with a passion for delivering memorable travel experiences.

Knowledge of UAE travel destinations and visa processes is a plus.

What We Offer:
Competitive salary and performance-based incentives.

Opportunities for career growth and development.

A collaborative and supportive work environment.

Discounts on travel packages and services.

Ongoing training and skill enhancement.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role.

Roamio Deals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: From AED1,500.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- travel agency customer service: 1 year (required)

**Language**:

- English fluently (preferred)



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