Service Support Manager

6 months ago


Dubai, United Arab Emirates Ecolab Full time

Join Ecolab’s industry leading Institutional team as Service Support Manager based in UAE and see why Selling Power magazine has consistently ranked Ecolab as a top company to sell for. We’re growing and need talented people like you to help us continue to protect the world’s most vital resources.

In this role, you will manage the technical service support to Ecolab customers in Institutional and Textile Care Division customers.

**What’s in it For You**:

- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

**What You Will Do**:
**Safety**
- Work in a safety culture ensuring employees are properly trained in and follow all safety guidelines and incident reporting requirements.
- Act as a safety champion with Ecolab employees and customers.

**Account Management & Customer Value Delivery**
- Lead the technical services in the distribution market.
- Manage hardware OEM relationships.
- Handle complex troubleshooting and large projects.

**Operational Excellence**
- Manage Inventory and E&O of all pumps, spares and hardware.
- Salvage old hardware and work on cannibalization

**Talent Management & Development**
- Lead the team of four technicians in managing their day-to-day operations and productivity.
- Hire, lead, and develop team members to achieve individual performance, development, and division business objectives (e.g., sales, service, install, reporting).
- Create collaborative team environment driving strong engagement.
- Make staffing/project decisions to improve skill level of the team.

**Minimum Qualifications**:

- Science graduate, Engineering or equivalent.
- Understanding of electrical circuits working.

**About Institutional**

Discover how our partnership with customers helps serve 45 billion restaurant meals and clean more than one billion hotel rooms. From restaurants, hotels and long-term care facilities, to schools, commercial buildings and military facilities, Ecolab’s Institutional division provides a comprehensive program of customized cleaning and sanitizing solutions to help meet the specific needs of our customers. Join us and help the biggest and best brands ensure guest safety and satisfaction and protect their reputation.

**About Textile Care**

Our customers trust us to help clean 33 billion pounds of linens annually. Ecolab Textile Care provides solutions, personal service, and consulting for the entire wash process for commercial laundry operators. By joining a team designing and supporting programs to meet customers’ needs, you’ll have the opportunity to provide innovative wash programs and sustainable cleaning solutions to reduce total operating costs and carbon footprint.

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.



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