IT Service Desk Support
6 months ago
**Job description: -**
- Actively update, maintain and monitor all aspects of computer networks
- **Actively monitor and investigate security alerts to detect malicious activity at our clients during your shift in our 24x7x365.**
- Follow documented procedures to properly triage and respond to identified activities, such as escalation or remediation actions.
- Communicate and collaborate with clients through the lifecycle of all escalated security investigations
- Monitor, manage and maintain all edge network devices, performance and quality across networks
- Participate in internal meetings, such as shift turn over, team meetings, etc. to collaborate with your fellow team members and perform knowledge transfer
- Perform regular training to stay sharp on the latest technologies, methodologies, etc.
- Stay up-to-date on the latest vulnerabilities, threats, and attacks around the world.
- Document incidents from initial detection through final resolution or escalation
- Operate within direction to investigate and escalate incidents or alerts in accordance with protocols and contractual service level agreements (SLAs)
- Work a day and night shift rotational schedule
- **Monitor security events received through alerts from SIEM or other network and security monitoring tools**
- Maintain assigned ticket queue
- Keeping informed of advancements in IT.
- Following Standard Operating Procedures (SOPs) for remediating various technology issues.
**Job Specification and Technical Requirements: -**
**- 3-6 years of experience in an IT performance analysis and end-user support role**
**- Bachelor's degree in Information Technology or related field or equivalent Security monitoring experience with one or more SIEM technologies**
**- Proficiency in customer relationship management (CRM) and task management software**
**- Experience working in NOC/SOC environment**
**- Strong knowledge of IT including multiple operating systems and system administration skills (Windows, Apple, Linux)**
**- Experience with Prometheus, Grafana, ELK**
**- Strong Technical customer service experience**
**Salary**: AED4,000.00 - AED8,000.00 per month
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