Support Services Agent
1 month ago
Job Purpose: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.
As a **Support Services Agent **, you will provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities in an efficient and timely manner. Responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.
**In this role, you will**:
- Manages the employees support desk service at DWC, coordination with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solution to the employees and Managers.
- Collects and distributes documents, passes and maintains proper records and inventory of items under administrative control.
- Anticipates DWC employee needs wherever possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management
- Ensures key administrative deliverables are completed on time to effectively support DWC operations.
- Provides guidance to employees on administrative processes, acts as a role model of good behaviour, guiding the employees on the employee regulation manual and safety regulations.
- Develops and manages relationship with key stakeholder Departments like Local affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison and Uniform stores to ensure effective and timely support to employees at DWC.
- Handles employee queries and assists with support service activities in line with the agreed process guidelines.
- Handles uniform related escalation, PPE distribution, pass issues as per agreed process timelines.
Provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities in an efficient and timely manner. Responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.
**Qualifications & Experience: To be considered for the role, you must meet the below requirements**:
- High School with a Certificate (12 years of schooling) OR Diploma in Office Management Experience.
- Diploma Holders: 0-2 years of experience in handling administrative responsibilities in an airline or a multinational company.
- High School Gradudates: 2-4 years of administrative responsibilities in an airline or a multinational company
- UAE Driving Licence in order to gain ADP.
- Proficient understanding of Policy and Procedures of the company.
- Understanding of dnata's airline operations
- English Language Skills Level 5
- Aircraft Terminology and Airline Codes
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website confidential Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
This job has been sourced from an external job board.
-
Support Services Agent
2 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally. As a **Support Services Agent **, you will provide administrative support to the Management and Employees at Dubai World Central by...
-
Education Support Services Institute Operation
6 months ago
Dubai, United Arab Emirates VECTOR EDUCATION SUPPORT SERVICES CENTER L.L.C Full time**Position Overview**: The Operation & Marketing Manager for the Education Support Services Institute will oversee daily operations and develop marketing strategies to enhance the institute's visibility, growth, and engagement. This role requires a strategic thinker with excellent organizational and communication skills, capable of managing both internal...
-
Technical Support Agent
6 months ago
Dubai, United Arab Emirates Minerva Project Full time**Title**: Technical Support Agent **Reporting To**: Senior Technical Account Manager **Job Type**: Part time **The Role** Minerva's Technical Support team aims to deliver a world-class support experience, ensuring that partners are able to teach effectively and with mínimal disruption on Forum, Minerva's full active learning platform. Support is...
-
Customer Service Agent
3 months ago
Dubai, United Arab Emirates Trisixnine FZE Full timeJob Opening: Customer service Agent Position: Customer service Agent Location: Dubai **Salary**: 2000 AED + Commissions Visa Requirement: Must have your own visa Experience: At least 1 year in call center or customer service **Responsibilities**: Handle inbound and outbound calls. Provide excellent customer support. Qualifications: Strong...
-
IT Service Desk Agent
6 months ago
Dubai, United Arab Emirates Decision Management Consultants Full timeWe’re recruiting ‘IT Service Desk Agent’ for one of our client based in Dubai, UAE. In this role, we’re looking for someone who is responsible to provide first line remote support for various technical areas like Desktop/Laptops, Virtual Desktops, Printers, MFP’s, User account and access management etc. **Key Responsibilities**: - Serves as...
-
Customer Support Agent
6 months ago
Dubai, United Arab Emirates Primex Broker Full timeCustomer Support Agent responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software. **Salary**: AED1,800.00 -...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time**Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...
-
Customer Support Agent
6 months ago
Dubai, United Arab Emirates Vendomnia Trading L.L.C Full timeJob Title**:Customer Support Agent** Company**:Vendomnia Trading L.L.C** Location**:Dubai, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia Trading L.L.C is a dynamic and rapidly growing e-commerce company committed to providing exceptional products and services to our customers. We pride ourselves on a vibrant team culture that...
-
Customer Service Agent
4 days ago
Dubai, United Arab Emirates TRAVODOC BUSINESS SOLUTIONS Full time**Job Title**: Customer Sales Agent **Location**: Dubai **Job Type**: Full-time **---Must have New Business Setup Customer service experience** **--- PRO SERVICES Experience** **---Dubai Immigration experience is also prefered** **---Experience of Economic Department(ONLINE & Manual)** **Job Summary**: **Key Responsibilities**: - Provide expert...
-
Customer Support Agent
6 months ago
Dubai, United Arab Emirates Vendomnia Trading L.L.C Full timeJob Title**:Customer Support Agent** Company**:Vendomnia Trading L.L.C** Location**:Dubai, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia Trading L.L.C is a dynamic and rapidly growing e-commerce company committed to providing exceptional products and services to our customers. We pride ourselves on a vibrant team culture that...
-
Guest Service Agent
4 months ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Customer Service Agent
4 months ago
Dubai, United Arab Emirates DNK Real Estate Full time**Job description** We are looking for a Customer Service Agent. We are seeking motivated and dedicated individuals to join our growing team as Customer Service Agent. As part of our company, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients in the real estate...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Deluxe Holiday Homes Full timeDeluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay **Responsibilities**: - Answer to, record, forward and address all guest inquires (complains, requests, questions); - Record support...
-
Customer Support Agent
4 months ago
Dubai, United Arab Emirates Vendomnia Trading L.L.C Full timeJob Title**:Customer Support Agent** Company**:Vendomnia Trading L.L.C** Location**:Dubai, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia Trading L.L.C is a dynamic and rapidly growing e-commerce company committed to providing exceptional products and services to our customers. We pride ourselves on a vibrant team culture that...
-
Guest Service Agent
3 weeks ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
7 months ago
Dubai, United Arab Emirates IBIS Full timeCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Customer Sales and Service Agent
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. - Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in...
-
Customer Sales and Service Agent
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff...