Sme Client Manager
2 days ago
Purpose of the job/key objective
Reporting to the Head of SME Client Management, you will be responsible for:
Managing a portfolio of SME clients;
**Engaging with your brokers/clients regularly**:
Servicing and supporting your brokers/clients as required;
Conducting strategic meetings on retention rate, success, challenges.
Building and maintaining relationships with brokers and internal customers.
Main duties/Responsibilities
Pro-actively and independently manage and negotiate renewal for our book-rated portfolio by executing annual renewal strategy and optimizing rate action
Strategically manage portfolio per broker (broker performance, Sales & Corporate relationship)
Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients
Conduct strategic meetings on quarterly basis with your brokers face to face - including their management - to review the retention rate, the successes and challenges
Promote our services and increase the broker/client/members engagement
Take the lead in day to day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines
Own & resolve non-standard requests.
Look for growth opportunities throughout the year with existing groups
Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 95% accuracy
Responsible of issuing the renewal proposal
Facilitate the renewal process in conjunction with the Client Management team
Account Executive Skills
Excellent communication skills, written and verbal
Influencing and negotiating
Works well under pressure
Experience of collation of data and statistical analysis
Strong interpersonal skills
Ability to take ownership and demonstrate initiative
Capable of prioritising workloads in order to meet tight deadlines
Sound knowledge of excel and word
Flexible
Interpersonal skills
Team working - internal/external
Customer Focus - internal/external
Regulatory expert
Knowledge of processes, procedures and systems
Good business/product knowledge
Coaching skills
Organisational skills
Influencing skills
Supervisory skills
Basic leadership and management skills
Good time management
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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