Sme Client Manager

2 days ago


Dubai, United Arab Emirates Cigna Full time

Purpose of the job/key objective

Reporting to the Head of SME Client Management, you will be responsible for:
Managing a portfolio of SME clients;
**Engaging with your brokers/clients regularly**:
Servicing and supporting your brokers/clients as required;
Conducting strategic meetings on retention rate, success, challenges.

Building and maintaining relationships with brokers and internal customers.

Main duties/Responsibilities

Pro-actively and independently manage and negotiate renewal for our book-rated portfolio by executing annual renewal strategy and optimizing rate action

Strategically manage portfolio per broker (broker performance, Sales & Corporate relationship)

Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients

Conduct strategic meetings on quarterly basis with your brokers face to face - including their management - to review the retention rate, the successes and challenges

Promote our services and increase the broker/client/members engagement

Take the lead in day to day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines

Own & resolve non-standard requests.

Look for growth opportunities throughout the year with existing groups

Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 95% accuracy

Responsible of issuing the renewal proposal

Facilitate the renewal process in conjunction with the Client Management team

Account Executive Skills

Excellent communication skills, written and verbal

Influencing and negotiating

Works well under pressure

Experience of collation of data and statistical analysis

Strong interpersonal skills

Ability to take ownership and demonstrate initiative

Capable of prioritising workloads in order to meet tight deadlines

Sound knowledge of excel and word

Flexible

Interpersonal skills

Team working - internal/external

Customer Focus - internal/external

Regulatory expert

Knowledge of processes, procedures and systems

Good business/product knowledge

Coaching skills

Organisational skills

Influencing skills

Supervisory skills

Basic leadership and management skills

Good time management

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


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