Travel Retail
5 months ago
**Position Title: Luxury Experience Coach [TF]**
Department: Education Grade: 8
Reports to: Sales and Education Executive (SEE) / Regional Education Manager (Matrix)
Supports: 32 TFB Specialist
Position Summary:
The Luxury Experience Coach plays a pivotal role in driving both retail sales through education initiatives. Reporting to the Sales and Education Executive and REM, collaborating closely with the Regional Education Manager, this role ensures consistent service delivery and elevates productivity and sales across designated locations. Through strategic in-store coaching strategies and partnership with SEE/REM, the Luxury Experience Coach empowers Specialist or Expert, identifies growth areas, and upholds the brand's vision and strategy.
Responsibilities and Tasks:
1. Retail Education Support:
- Coach, motivate, and assess team performance, focusing on productivity and KPIs.
- Collaborate with Counter Managers to identify and address training gaps in their teams. Collaborate with SEE’S.
- Develop and maintain in-store education plans for each TFB Specialist.
- Conduct thorough follow-up on classroom education and virtual workshops to ensure successful training program rollouts, including E-Learning content implementation. Collaboration with TF ASOM/SEE/REM to align on education follow up plans.
- Support and facilitate core education programs as needed, supporting agency training during promotions, launches, and Key shopping /High Traffic periods, actively participating during promotions to drive retail sales.
- Identify locally relevant education opportunities to nurture Specialists capabilities through continuous monitoring, feedback, and reporting. Identify and align with ASOM/SEE /REM.
2. Training Support:
- Assist REM in organisation of branded Seminars and Regional Workshops. Collaborating with multiple stakeholders to ensure alignment with Brand guidelines and budget requirements, dedicating 20% of their time.
3. Sales Performance and Productivity:
- Mentoring in-store teams to meet retail sales goals set by the company in partnership with SEE/REM/ASOM.
- Flexible schedule equating to 5 days a week
- Provide specialized coaching to Specialists for link/cross category selling and achievement of brand KPIs.
- Lead on-counter Education workshops to enhance the sell-through of new launches, limited-life collections, and product priorities.
- Drive retail sales using the 70/30 approach, dedicating 30% of time to selling, with specific KPI targets set by SEE.
4. Exceptional Service Delivery:
- Set a high standard of exceptional service through personal example.
- Strengthen service benchmarks by providing coaching, feedback, and executing CDA forms and the accreditation program.
5. Digital Engagement:
- Assign relevant E-Learning content, ensuring Specialist/Expert complete designated E-Learning.
- Utilize the dashboard to monitor team E-Learning engagement and progress. TRU
6. In-Store Events:
- Support brand-related in-store events aligned with key shopping moments and product priorities.
- Offer coaching and feedback to specialists during events.
- Monitor and report event-driven sales performance to SEE/ASOM/REM
7. Brand Image:
- Ensure counter teams adhere to brands personal grooming standards.
- Uphold the brand's image by assisting with counter, tester station, and display maintenance.
**Qualifications**
8. Competencies and Skills Qualifications:
- Proven experience in delivering impactful in-store and digital education programs, with consistent follow-up.
- Exceptional facilitation and coaching abilities.
- Excellent verbal and written communication skills, in-person and virtually.
- Results-driven, action-oriented approach.
- Strong business acumen with robust analytical and commercial skills.
Position Summary:
The Luxury Experience Coach reports to the Sales and Education Executive [Matrix reporting to Regional Education Manager]. To collaborate closely with the SEE / REM to ensure consistent service and drive productivity and sales across designated locations. This role plays a pivotal part in boosting sales and fostering the growth of specialists through in-store coaching strategies, while working alongside SEE/REM to identify focal points for improvement and development. The Luxury Experience Coach serves as a role model, embodying the brand's vision and strategy.
**Job**: Retail - Store
**Primary Location**: Europe, Middle East, Africa-AE
- **Job Type**: Standard
**Schedule**: Full-time
**Shift**: 1st (Day) Shift
**Job Number**: 2318090
-
Product Assistant Manager
5 months ago
UAE, United Arab Emirates HSBC Full time-Job description **Product Assistant Manager - Retail Insurance (UAE National)** **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers...
-
Head of Business Development
2 months ago
UAE, United Arab Emirates Giftify Full time**About Giftify**: Giftify is a global leader in providing customizable gift card solutions, helping over 500 shopping centers worldwide enhance client engagement, loyalty, and sales. We are committed to innovation in the gift card industry, integrating with a variety of payment systems to deliver exceptional customer experiences. **Role Overview**: The...
-
Head of Customer Success
2 months ago
UAE, United Arab Emirates Giftify Full time**About Giftify**: Giftify is a global leader in customizable gift card solutions, partnering with over 500 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. **Role Overview**: The Head of Customer Success will be...
-
Uae Country Operations Manager
4 weeks ago
UAE, United Arab Emirates Dior Full timePosition - Regional Operations Manager The Country Operations Manager provides strategic and tactical operational support for the market. Lead and coordinate the communication and implementation of global and regional directives, taking initiatives towards improved standards and operations efficiency. Responsible for creating strong partnership with store...
-
Uae Country Operations Manager
2 weeks ago
UAE, United Arab Emirates Talent Pal Full timePosition- Regional Operations Manager The Country Operations Manager provides strategic and tactical operational support for the market. Lead and coordinate the communication and implementation of global and regional directives, taking initiatives towards improved standards and operations efficiency. Responsible for creating strong partnership with store...
-
Trade Marketing Executive
5 months ago
UAE, United Arab Emirates The Estée Lauder Companies Full time**Trade Marketing Executive - Estée Lauder Companies Middle East.** We are currently looking for a talented Trade Marketing Executive to join Estee Lauder Companies, Middle East. **About Us** The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skincare, makeup, fragrance, and hair care products. Our...
-
Uae National
5 months ago
UAE, United Arab Emirates Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Assistant Buyer
2 months ago
UAE, United Arab Emirates Home Box Concept Full timeAssistant Buyer - Kids Furniture The job holder will be responsible & supporting Category Buyer for buying operations through Product Sourcing, vendor identification, evaluation and selection for Furniture Department. Vendor and Product Research Keep abreast of the latest trends in buying and assess realign the existing processes Support to identify and...
-
Executive Assistant Iii
5 months ago
UAE, United Arab Emirates Talent Pal Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
UAE, United Arab Emirates Talent Pal Full timeDivision/Dept Landmark Digital/Digital operations Location Dubai, UAE (with GCC travel) Reporting to Senior Operations development manager In a nutshell Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to...
-
Category Manager/ Buyer
5 months ago
UAE, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Planning Manager
5 months ago
UAE, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Excellence & Quality Assurance Officer
5 months ago
UAE, United Arab Emirates Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Relationship Manager
2 months ago
UAE, United Arab Emirates Fexco Full time**Location** - UAE **Contract Type** - Permanent **Closing Date** - 13/10/2024 FEXCO is Ireland’s most successful multinational finance and business solutions provider, with operations in 28 countries worldwide. Founded and headquartered in Ireland in 1981, FEXCO employs more than 2,000 people across Europe, the Middle East, Asia, North America, Latin...
-
Service Centre Manager/ Store Operations
5 months ago
UAE, United Arab Emirates Antal International Full time**Role-** Service Centre Manager/ Store Operations **Location**: - Dubai **Salary-** 15000 AED + Benefits **Driving License Mandatory** **Industry - **Construction/ Building materials or chemicals /Paints **Experience**-5-10 years **Must have handled 3-4 store operations** **Responsibilities**: - To manage our service centers daily operations,...
-
Executive Assistant I Real Estate
5 months ago
UAE, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Assistant Merchandiser
5 months ago
UAE, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...
-
Digital Product Manager, Wpb UAE
4 weeks ago
UAE, United Arab Emirates HSBC Full time-Job description **Digital Product Manager (ID: 0000KPD5)** **Some careers prize diversity more than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,...
-
Wholesale Merchandise Manager
5 months ago
UAE, United Arab Emirates Dolce & Gabbana Full timeThe Wholesale Merchandise Manager, will be responsible of supporting the correct implementation of strategic initiatives to drive the growth of the business in the territory in line with the positioning of the Brand. The Wholesale Merchandise Manager. will liaise and collaborate between the Merchandising Management and Wholesale partners to ensure the...
-
Store Planning Coordinator
5 months ago
UAE, United Arab Emirates Tiffany & Co. Full timePosition Overview: The Store Planning Coordinator will be responsible for providing crucial support in store planning and project management within the MEA region. The Store Planning coordinator should have a strong architectural background, enabling them to contribute to the design and layout for new and existing projects. We are looking for a dynamic,...