Uae Country Operations Manager

2 weeks ago

UAE, United Arab Emirates Talent Pal Full time

Position- Regional Operations Manager The Country Operations Manager provides strategic and tactical operational support for the market. Lead and coordinate the communication and implementation of global and regional directives, taking initiatives towards improved standards and operations efficiency. Responsible for creating strong partnership with store management teams and functional groups to create market alignment, standardized operating procedures and compliant environment, resulting in maximum sales support.-
- Job responsibilities- Profile- The Country Operations Manager provides strategic and tactical operational support for the market. Lead and coordinate the communication and implementation of global and regional directives, taking initiatives towards improved standards and operations efficiency. Responsible for creating strong partnership with store management teams and functional groups to create market alignment, standardized operating procedures and compliant environment, resulting in maximum sales support.-
- Additional information- Assess gaps in operational knowledge, identify training needs, and develop solutions in partnership with Store Operations Manager and Boutique Managers/Directors - Translate the strategic business goals into concrete individual goals, monitor and assess staff performance - Identify opportunities to maximize resources in store and achieve alignment with company strategies for operations productivity and efficiency Projects Management - Key owner of all Retail Operations projects and tools - Support roll-out on all digital related projects for the market - Oversee management of IT equipment and orders with Regional IT for effective operations - Partner onsite for events, new store set-up, renovations, and relocations to ensure retail team is supported Purchasing and cost monitoring - Manage all aspects of boutique support on contracts, negotiating terms & conditions with vendors/contractors, challenging quality of service provided, and monitoring orders and invoices: Security, Cleaning, Maintenance, Packaging, Stationary, Store refreshments, Uniform orders, Dry Cleaning supplies - Plan for budget and revisions, defining action plans for costs optimizations and timely implementations Customer and Care Services - Develop a beyond client expectation culture - Be a key referent to review all aftersales clients’ requests, local market KPIs - Escalate client/boutique issues when urgent/complicatedRecruitment steps- REQUIREMENTS - Diploma or university graduate in Business Administration or related discipline - Minimum 7 years of experience at similar position, preferably with a luxury retailer - Inventory management experience and strong Excel skills - Excellent verbal and written communication - Ability to travel within the market for regular store visits-
- Skills development opportunities- Ability to understand operations challenges, adjust priorities and manage time wisely in a fast-paced environment - Ability to recruit, train and develop people, animating a network while acting as a leader - Ability to interact with agility with Retail Management and HQ Depts. - Ability to manage projects (retail, system and organizational), from design phase to deployment - Ability to efficiently use company systems and reporting tools - Ability to provide outstanding customer service and to maintain a consistent set of standardsThis job has been sourced from an external job board.

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