Manager - Operations Development - Landmark Digital

1 month ago

UAE, United Arab Emirates Talent Pal Full time

Division/Dept

Landmark Digital/Digital operations

Location

Dubai, UAE (with GCC travel)

Reporting to

Senior Operations development manager

In a nutshell

Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge between Landmark Digital & Landmark group for all things development.

What I need to do
- Be the voice of the customer, continually evolving and improving our operating model.
- Manage the end to end implementation of Operation development projects. Ensuring to timescales & budget.
- Build project specific requirements & supporting documents.
- Develop and lead group wide training initiatives.
- Support teams post implementation to ensure ROI delivery.
- Supporting the definition and delivery of core Digital operation KPI’s.
- Consistently role model corporate & colleague values, working with peers and stakeholders to deliver, sustain and positively lead change, delivering cost metrics and enabling sales growth.
- Ensure the collaboration, communication and effective cross functional working across relevant business areas, including retail, third party and central teams to support and develop the Digital operation.
- Produce and manage project/delivery plans, including the use of benefit cases where required

How I will succeed
- Working within all defined budgets.
- Delivery of all relevant projects to deliver Digital fulfilment requirements, with full stakeholder engagement.
- Own and manage relationships across all relevant teams.
- Actively use data and insights to quickly spot new opportunities.
- Actively looking for opportunities to provide input and support across the team and outside core areas of focus.

What I need to know
- Excellent interpersonal and communication skills, both written and oral with an ability to synthesise complicated issues and identify key elements in open problems.
- Subject matter expert on all aspects of retail operations, policies and operational standards.
- Great knowledge of the external Digital market.
- Understanding of Retail, E-commerce & planning operations.
- Experience with working independently and with cross functional and remote teams.
- Strong business acumen within area of expertise.
- Ability to organise, sort and act on complex sets of data to improve performance.
- Strong project management skills.
- Strong people skills and ability to effectively engage colleagues and senior stakeholders across the business.

What I need to show
- Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.
- Builds and sustains great working relationships based on trust with colleagues.
- Demonstrates ability to engage and influence at all levels with key stakeholders, both face to face and remotely.
- Strong leadership and communication skills.
- Ability to work collaboratively and cross-functionally with both central and operational teams and influence outputs of key projects.
- Demonstrates tenacity to achieving results and recognising and celebrating success of others.
- Customer focussed looking for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.
- Actively seeks approaches and able to deliver change in a proactive, planned and measured manner.
- Has a thorough understanding of business performance, the cost implications of decisions or actions taken across the business and is able to articulate these to a wider audience.
- Demonstrates a resilience, resourcefulness and positive attitude towards change.
- Deliver projects to budgets, looking for opportunities to manage and reduce cost.
- Ability to drive performance through influence.
- Strong customer and colleague focus.

What decisions I can make
- Planning and use of resources to deliver associated projects, initiatives and activities.
- Input into prioritisation of development initiatives and the optimised implementation of initiatives.
- Making the right decisions for our colleagues and customers.

Resources available to me

Partnership with digital operation peers.

Partnership with group peers

**Qualifications**:
Division/Dept

Landmark Digital/Digital operations

Location

Dubai, UAE (with GCC travel)

Reporting to

Senior Operations development manager

In a nutshell

Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge betw

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