Guest Relations Assistant
2 weeks ago
**Responsibilities**:
- Review arrival lists to welcome guests.
- Attend to special guests (e.g., VIPs) and answer their inquiries.
- Help prepare welcome folders with collaterals.
- Provide information about amenities, area and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages).
- Address customer complaints and escalate to Guest Relations Manager when needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.
- Anticipating the guest needs and demand, building good relationships with them.
- Offer Refreshments etc.
- Maintaining and documenting all the information in the logbook on a daily basis.
- Shield compliance as per the health and quality standards.
- Analogize and multitasking task in the busy period.
**Salary**: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Reception/Guest Service (required)
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