Assistant Guest Relations Manager

4 weeks ago


Dubai, United Arab Emirates HILTON Full time

As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:

  • Assist Guest Relations Manager withthe daily operations of the department
  • CheckGuest arrival reports in advance and communicate daily withHousekeeping on room allocations for VIPGuests
  • Manage special room assignments andsuite occupancies
  • Assist with welcoming VIPguests by escorting them to the Executive Lounge and to theirrooms
  • Ensure all VIP room standards are met andamenities are in place before arrival
  • Managethe Guest Relations Desk in the hotellobby
  • Serve as the main point of contact forVIP Guests and ensure hotel departments are fully briefed on theirrequirements
  • Maintain inventory of Guestamenities
  • Demonstrate current knowledge of allhotel products and services
  • Offer aprofessional manner with an emphasis on hospitality and Guestservice


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