Assistant Manager, Guest Relations

4 weeks ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Assistant Manager, Guest Relations
(11864)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Are you ready to be part of a dynamic team that is committed to elevating guest experiences to new heights? Atlantis The Royal is currently seeking a passionate and dedicated individual to join us as an Assistant Manager in our newly established Guest Relations department.

**About the role**
- Lead a team of 7 lobby hostesses to ensure exceptional guest experiences.
- Provide special attention to our Standard Room guests, ensuring that their special occasions are celebrated and memorable.
- Drive positive TripAdvisor and ReviewPro results through exemplary guest service and feedback management.
- Enhance hotel services by conducting departure calls and upselling premium services, such as transportation arrangements.
- Gather valuable guest feedback and update information in Opera/Hotlynk system for continuous improvement.
- Ensure that all tasks are carried out according to our high standards and drive outstanding results in guest satisfaction.

**About you**
- Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of 3 years of experience in a guest relations or similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal abilities.
- Proven track record of driving positive guest experiences and achieving outstanding results.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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