Guest Relations Supervisor

1 week ago


Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Assist the Guest Relations Manager in managing and supervising the Guest Relations team.
  • Provide guidance and support to the Guest Relations team members, ensuring excellent customer service.
  • Handle guest inquiries, requests, and complaints, resolving them in a professional and timely manner.
  • Coordinate and oversee the check-in and check-out processes, ensuring a seamless experience for guests.
  • Assist with the scheduling and training of Guest Relations team members.
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues or concerns.
  • Maintain a strong presence at the front desk, greeting and assisting guests as needed.
  • Assist in the coordination of special guest requests, such as room upgrades or amenities.
  • Monitor guest feedback and reviews, taking necessary actions to address any areas of improvement.
  • Prepare reports on guest satisfaction, guest preferences, and other relevant metrics.
  • Assist with administrative tasks, such as scheduling, inventory management, and record keeping.
  • Stay updated on hotel policies, procedures, and local attractions to provide accurate information to guests.
  • Handle cash and credit card transactions accurately and in compliance with hotel policies.
  • Ensure the cleanliness and organization of the front desk area and guest lounge.


  • Dubai, United Arab Emirates The Retreat Palm Dubai MGallery by Sofitel Full time

    The Retreat Palm Dubai Mgalleery By Sofitel is hiring for below position - 1. Guest Relations Supervisor (Female) - Have experience in similar role for minimum 2 years - Bilingual is must. ( French/Arabic) - Preferably available in UAE. **Job Types**: Full-time, Permanent


  • Dubai, United Arab Emirates Hilton Full time

    Perform other duties and responsibilities as assigned by the Guest Relations Manager or Assistant Front Office Manager.Represent the Guest Relations Manager in his/her absence.Know the standards and put them into practice in his daily work, thus actively pursuing the hotel’s objectives.Supervise the order and cleanliness of the department and lobby....

  • Guest Relations Supervisor

    Found in: Talent AE A C2 - 2 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    Perform other duties andresponsibilities as assigned by the Guest Relations Manager orAssistant Front Office Manager.Represent theGuest Relations Manager in his/herabsence.Know the standards and put them intopractice in his daily work, thus actively pursuing thehotel’s objectives.Supervise theorder and cleanliness of the department and lobby....


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah a Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations Supervisor

    Found in: Talent AE C2 - 1 week ago


    Dubai, United Arab Emirates RAFFLES Full time

    Job DescriptionTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESLive and project the goal, philosophy, vision, mission and core values of the company.Adheres to company grooming standards at all time.Is a continual source of information, help and assistance to all guests.Prepares the weekly duty...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are: - Is responsible for Guest Relations function of the resort. - Provide...


  • Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Supervisor

    Found in: Whatjobs AE C2 - 7 hours ago


    dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Supervisor

    Found in: Whatjobs AE C2 - 1 week ago


    dubai, United Arab Emirates Accor Hotels Uae Full time

    The job posting is outdated and position may be filled- Employee benefit card offering discounted rates in Accor worldwide- Learning programs through our Academies- Opportunity to develop your talent and grow within your property and across the world!- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.What...


  • dubai, United Arab Emirates A3malouna Full time

    Guest Relations Supervisor Jobs In Dubai UAE 2023 | A3malounaFor More Top Organization Jobs Click HereDescription:As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience:/Job ResponsibilitiesMeet, greet and direct Guests who enter the lobby...

  • Guest Relation Supervisor

    Found in: Whatjobs AE C2 - 1 week ago


    dubai, United Arab Emirates Accor Hotels Uae Full time

    The job posting is outdated and position may be filled - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies - Opportunity to develop your talent and grow within your property and across the world! - Ability to make a difference through our Corporate Social Responsibility activities, like Planet...

  • Guest Relations Executive

    Found in: Talent AE C2 - 1 week ago


    Dubai, United Arab Emirates Hyde Full time

    Job Description The Position To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES Live and project the goal, philosophy, vision, mission and core values of the company. Adheres to company grooming standards at all time. Is a continual source of information, help and assistance to...

  • Guest Relation Supervisor

    Found in: Whatjobs AE C2 - 7 hours ago


    dubai, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Supervisor

    Found in: Whatjobs AE C2 - 7 hours ago


    dubai, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Supervisor

    Found in: Talent AE C2 - 1 week ago


    Dubai, United Arab Emirates SOFITEL Full time

    Job Description Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: • Ensuring that all Sofitel service standards and operational procedures are adhered to in all interactions with Guests and colleagues. • Providing prompt, attentive service either directly to the...

  • Guest Relations Supervisor

    Found in: Whatjobs AE C2 - 7 hours ago


    dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Dubai, United Arab Emirates SOFITEL Full time

    Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.Take initiative to add a personalized experience.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.Check and convey message to guests.Review arrival...

  • Guest Relations Supervisor

    Found in: Whatjobs AE C2 - 2 days ago


    dubai, United Arab Emirates Accor Hotels Uae Full time

    Responsibilities:Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to...

  • Guest Relations Supervisor

    Found in: Whatjobs AE C2 - 1 week ago


    dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    QualificationsMust be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective Must be flexible in terms of working hours Must have excellent written/verbal communication and Guest interpersonal skills Knowledge of computerized Front Office systems. Recognized commitment to Guest service, exceeding...