Assistant Guest Relations Manager

3 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Assistant Guest Relations Manager (Full time #535967)

**Property / Office**: Mandarin Oriental Jumeira, Dubai

**Location**: Dubai, United Arab Emirates

**Responsibilities**
- Act as Chairperson of Guest Recognition.
- Act as a hotel ambassador at all times.
- Responsible for all aspects of the hotel Butlers.
- Accountable for results from Guest Database audit, Guest Satisfaction and MOQA surveys, in areas relating to Guest Recognition Program.
- Manage the entire Guest Relations Operations.
- Act as personal liaison for all VIP guests for special requests and arrangements.
- Coach, support, train and manage all Guest Relations Agents.
- Act as a liaison with all hotel guests requiring special requests and requirements.
- Develop new ideas for creative, cost effective guest amenities.
- Ensures in-room check-in is arranged for all VIP guests. Responsible
- for achieving and maintaining high guest retention ratio.
- Responsible for physical inspection of all VIP rooms, prior to arrival.
- Key contact person for all VIP guests and will arrange meetings (greetings, cocktails, afternoon tea, breakfast, lunch, dinner, etc.) with the General Manager (or the Hotel Manager).
- Work closely with key hotel departments such as Front Office, Housekeeping, F&B, Sales and Executive Office.
- Coordinate all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales

**Advertised**: 07 Aug 2023 Arabian Standard Time
**Applications close**: 31 Aug 2023 Arabian Standard Time



  • Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist...


  • Dubai, Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Assist Guest...


  • Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Assist Guest...


  • Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23016724 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** The Assistant Guest...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23106998 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...


  • Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Manager, Guest Relations (11864) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...


  • Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Manager, Guest Relations (11864) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...


  • Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Assistant Guest Relations Manager** As an Assistant Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our...


  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Assistant Guest Relations Manager (Full time #535967)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesResponsibilities Act as Chairperson of Guest Recognition. Act as a hotel ambassador at all times. Responsible for all aspects of the hotel Butlers. Accountable for results from Guest Database audit, Guest...


  • Dubai, United Arab Emirates LEOS INTERNATIONAL Full time

    **Responsibilities**: - Review arrival lists to welcome guests. - Attend to special guests (e.g., VIPs) and answer their inquiries. - Help prepare welcome folders with collaterals. - Provide information about amenities, area and venues and promote services. - Anticipate guest needs and build rapport with customers. - Offer assistance with certain tasks...

  • Assistant Manager

    4 weeks ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24097385 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Assistant Manager

    3 weeks ago


    dubai, United Arab Emirates Marriott International, Inc. Full time

    Job Number 24097385Job Category Rooms & Guest Services OperationsLocation The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment,...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24057998 **Job Category** Rooms & Guest Services Operations **Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • Dubai, United Arab Emirates SOFITEL Full time

    Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...

  • Assistant Manager

    4 weeks ago


    Dubai, United Arab Emirates Marriott International Full time

    Job Number 24097385Job Category Rooms & Guest Services OperationsLocation The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment,...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23072179 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations,...


  • Dubai, United Arab Emirates B7 Consultancy Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...


  • Dubai, Dubai, United Arab Emirates SOFITEL Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination,...