Assistant Guest Relations Manager
3 weeks ago
**Position**: Assistant Guest Relations Manager (Full time #535967)
**Property / Office**: Mandarin Oriental Jumeira, Dubai
**Location**: Dubai, United Arab Emirates
**Responsibilities**
- Act as Chairperson of Guest Recognition.
- Act as a hotel ambassador at all times.
- Responsible for all aspects of the hotel Butlers.
- Accountable for results from Guest Database audit, Guest Satisfaction and MOQA surveys, in areas relating to Guest Recognition Program.
- Manage the entire Guest Relations Operations.
- Act as personal liaison for all VIP guests for special requests and arrangements.
- Coach, support, train and manage all Guest Relations Agents.
- Act as a liaison with all hotel guests requiring special requests and requirements.
- Develop new ideas for creative, cost effective guest amenities.
- Ensures in-room check-in is arranged for all VIP guests. Responsible
- for achieving and maintaining high guest retention ratio.
- Responsible for physical inspection of all VIP rooms, prior to arrival.
- Key contact person for all VIP guests and will arrange meetings (greetings, cocktails, afternoon tea, breakfast, lunch, dinner, etc.) with the General Manager (or the Hotel Manager).
- Work closely with key hotel departments such as Front Office, Housekeeping, F&B, Sales and Executive Office.
- Coordinate all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales
**Advertised**: 07 Aug 2023 Arabian Standard Time
**Applications close**: 31 Aug 2023 Arabian Standard Time
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