Guest Relations Agent

6 days ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Guest Relations Agent (Full time #538760)

**Property / Office**: Mandarin Oriental Jumeira, Dubai

**Location**: Dubai, United Arab Emirates

**Responsibilities**:

- Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Help the Assistant Guest Relations Manager to meet and greet guests.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting.
- Assists the Front Office during need periods.
- Handles guests’ complaints.
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
- Establish individual guest’s preferences and provide the service accordingly.
- Check and update arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Attend to specific guest’s requests ensuring efficient and proactive service.

**Advertised**: 19 Mar 2024 Arabian Standard Time
**Applications close**: 31 Mar 2024 Arabian Standard Time



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