Assistant Guest Relations Manager

2 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23016724

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

The Assistant Guest Relations Manager is responsible for maintaining 100% reliability in the recognition of all JW Marriott guests visiting the hotel, and for informing all hotel departments of the VIP guests’ arrivals; (un)expressed special needs, requests, and personal preferences and for creating loyalty versus satisfied guests.

S/he is responsible for training and continuously energizing the Guest Recognition process throughout the hotel. The Asst. Guest Relations Manager is also responsible to ensure Lobby presence during peak times.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 2
- Titles of Direct Reports - Guest Relations Team - Leaders, Guest Relations Supervisor

**CANDIDATE PROFILE**

**Experience**:

- Minimum of 1 year previous experience as Assistant Guest relations Manager / Assistant Front Desk Manager or related department within a five star hotel.

**Skills and Knowledge**
- Strong ability to forge professional relationships with guest, co-workers and leaders.
- Ability to maintain hotel’s standards, policies and procedures.
- Professional image and personality including confidence.
- Leadership skills, thinking clearly, quickly and making decisions.
- Team player, working well with other departments and co-workers.
- Full Comprehension of software used including Opera and GXI.
- Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
- Should be creative, innovative and strive for continuous improvement.
- Ability to motivate staff and maintain a cohesive team.
- Ability to handle all disciplinary counseling as necessary according to JW Marriott Employee Hand Book.
- Ability to maintain positive, professionally represent and engaging relations with guests and co-worker.
- Organized and focused in high stress situations
- Proficiency in Outlook and Microsoft Excel
- Fluency in English language - both written and spoken. Any additional language preferably Arabic is an advantage
- Ability to ensure security and confidentiality of guests.
- Ability to overcome objections, understand and respond appropriately to guest inquiries and needs while remaining calm and courteous.
- Ability to multi task and take on cross functional tasks when required.
- Attention to details.
- Ability to direct and supervise others.
- Ability to train and develop others.
- Initiate and Involve in additional projects and duties as assigned by leaders and ability to match the deadline.

**Education or Certification**
- College Education or equivalent hospitality studies required

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_

**Guest**
- Oversee the arrival experience for all VIPs and Transportation guests; Room Blockings, Meet and Greet, Check In, Rooming of the VIP guests.
- Maintain appropriate Lobby Coverage at peak times, ensuring all time of the day coverage through lobby hostesses / host.
- Establish a positive relationship with repeat guests whilst maintaining a professional and attentive manner.
- All preferences, special requests, complaints and general notes are to be updated in the guest profile for future reference.
- Look for ways to continuously improve the Guest Relations process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process.
- Assist the Assistant Director - Guest Experience to coordinate audit of important guests being noted through reservation on regular basis.
- Ensure guests are assigned the correct VIP status and pre-arrival planning is properly done and actioned appropriately.
- Oversee room blockings, ensuring guest preferences are taken into account. Coordinate with relevant departments ensuring no delay at Check In.
- Ensure amenities / room drops are arranged, organized and placed prior to guest arrival, coordinating effectively with relevant departments.
- Assist with problem resolution where appropriate, follows up when necessary. Ensure records are updated through GXI and Manager on Duty’s reports.
- Perform daily quality checks to ensure all reservations have been handled according to the JW Marriott Marquis standards.
- Maintain confidentiality of all guest information.
- Monitor ongoing training with existing staff and ensure that new staff is certified as required.
- Manages day to day activities, ensure the quality, standards and expectations are met and exceeded at all times.
- Serve as a leader in displaying outstanding hospitality skills.
- Empower a

  • Assistant Guest Relations Manager

    2 months ago

    Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist...

  • Assistant Guest Relations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Assist Guest...

  • Assistant Guest Relations Manager

    2 months ago

    Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Assist Guest...

  • Assistant Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...

  • Assistant Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Assistant Guest Relations Manager (Full time #535967) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities** - Act as Chairperson of Guest Recognition. - Act as a hotel ambassador at all times. - Responsible for all aspects of the hotel Butlers. - Accountable for results from...

  • Assistant Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23106998 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...

  • Assistant Manager, Guest Relations

    4 weeks ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Manager, Guest Relations (11864) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...

  • Assistant Manager, Guest Relations

    2 days ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Manager, Guest Relations (11864) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...

  • Assistant Guest Relations Manager

    5 days ago

    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Assistant Guest Relations Manager** As an Assistant Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our...

  • Assistant Guest Relations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Assistant Guest Relations Manager (Full time #535967)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesResponsibilities Act as Chairperson of Guest Recognition. Act as a hotel ambassador at all times. Responsible for all aspects of the hotel Butlers. Accountable for results from Guest Database audit, Guest...

  • Guest Relations Assistant

    2 weeks ago

    Dubai, United Arab Emirates LEOS INTERNATIONAL Full time

    **Responsibilities**: - Review arrival lists to welcome guests. - Attend to special guests (e.g., VIPs) and answer their inquiries. - Help prepare welcome folders with collaterals. - Provide information about amenities, area and venues and promote services. - Anticipate guest needs and build rapport with customers. - Offer assistance with certain tasks...

  • Assistant Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24097385 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Assistant Manager

    3 weeks ago

    dubai, United Arab Emirates Marriott International, Inc. Full time

    Job Number 24097385Job Category Rooms & Guest Services OperationsLocation The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Relations Assistant

    4 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24057998 **Job Category** Rooms & Guest Services Operations **Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates SOFITEL Full time

    Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...

  • Assistant Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International Full time

    Job Number 24097385Job Category Rooms & Guest Services OperationsLocation The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment,...

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23072179 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations,...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates B7 Consultancy Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...

  • Guest Relations Manager

    1 week ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...

  • Guest Relations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates SOFITEL Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination,...