![Logicom Group](https://media.trabajo.org/img/noimg.jpg)
Cisco Customer Success Manager
2 months ago
**Job Overview**
This job is for a dedicated Cisco Customer Success Manager (CSM) responsible for the post-sales adoption and consultancy of Cisco Software solutions. The CSM will be responsible for driving adoption of Cisco technologies, identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to Logicom’s Partner and/or their customers. Key to success are the cross-functional relationships that the person will develop and maintain within the Cisco Team, the partners, and various other stakeholders.
**Duties & Responsibilities**
- Owning the complete partner lifecycle of onboarding, adoption, expansion and renewal.
- Striving to continually drive faster “time to value” and improving overall experience for our 2T partners and their customers.
- Understanding and having the ability to translate technical challenges and requirements.
- Understanding customer's objectives and how they translate to outcomes.
- Delivering Customer Success plans and Business Outcomes to partners based on agreed KPIs.
- Ensuring proper delivery, onboarding and adoption of products and services, conducting ongoing operational reviews.
- Driving revenue growth through adoption and identify opportunities for upsell and cross sell.
- Meeting with Partners to strengthen relationships, conducting gap analysis, reporting on software usage and leading value driven discussions.
- Partnering with customers to advise on best practices of CX practice build and outcomes.
**Skills & Qualifications**
- College or University graduate in Computer Science, Engineering or other similar degree is desired.
- A minimum 5 years’ experience in consulting customer facing role or a Presales or IT Architect role, ideally with a System Integrator, Tech or SaaS based company.
- Previous experience in a customer, services partner or vendor desirable.
- Familiar with Cisco IT solution offerings and the value that CX can offer (desirable).
- Cisco CCNP, Cisco CSM or other Cisco Certifications (or equivalent) is desirable - You will have a desire to further your skillset through supported/self-learning and through industry certifications/exams.
- Strategic thinker, account management, and strong commitment to customer success.
- Proven team player and willingness to work closely with cross-functional partners.
- Fluent in English (Oral / Verbal), Arabic is a plus.
- Travelling might be required.
**Remuneration**
**Equal Employment Opportunity**
Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.
-
Business Development Manager, Cisco Security
2 months ago
UAE, United Arab Emirates Logicom Group Full time**Job Overview** The Cisco Security Business Development Manager is responsible to drive the business development and sales of Cisco Security Solutions through the ecosystem of Channel Partners. **Duties & Responsibilities** - Developing the Channel landscape by enabling Channel Partners on Cisco Security and helping them to get any required Cisco Security...
-
Business Development Manager, Cisco Security
2 days ago
UAE, United Arab Emirates Logicom Group Full time**Job Overview** The Cisco Security Business Development Manager is responsible to drive the business development and sales of Cisco Security Solutions through the ecosystem of Channel Partners. **Duties & Responsibilities** - Developing the Channel landscape by enabling Channel Partners on Cisco Security and helping them to get any required Cisco Security...
-
Cisco Account Manager
2 months ago
UAE, United Arab Emirates Talent Pal Full time**Job Overview** **Duties & Responsibilities** - Establishes and maintains account plans to promote sales growth - Establishes relationship with partners at all organization levels including senior executives - Recruit and develop B2B relationship with IT Segment in UAE - Full engagement with Cisco Partners business managers’ team - Achieves assigned...
-
Customer Success Services
4 weeks ago
UAE, United Arab Emirates Talent Pal Full timeCustomer Success Services - Principal Technical Account Manager (UAE)-230003XC **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Role Purpose: To successfully manage the delivery of customer engagements according to the contractual details. Develop and manage the Oracle Support...
-
Customer Success Services
2 weeks ago
UAE, United Arab Emirates Oracle Full timeCustomer Success Services - Principal Technical Account Manager (UAE)-230003XC **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Role Purpose: To successfully manage the delivery of customer engagements according to the contractual details. Develop and manage the Oracle Support...
-
Partner Success Manager
2 weeks ago
UAE, United Arab Emirates FICO Full timeFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity - “The Partner Success team provides support to FICO's top accounts across the globe. The Partner Success Manager (PSM) is an advocate for our...
-
Business Development Manager
2 months ago
UAE, United Arab Emirates Manpower Middle East Full timePosted Date- about 10 hours ago- Location- United Arab Emirates- Discipline- Information Technology- Job Reference- 31735- Salary- 0.0**Job Title**:Business Development Manager **Location**: Dubai, UAE **Role Type**: Permanent **Who You Are?** - Ability to execute against a sales strategy, lead large complex deals and position the business value of IT...
-
Solutions Account Manager
3 weeks ago
UAE, United Arab Emirates Manpower Middle East Full timePosted Date- about 2 hours ago- Location- United Arab Emirates- Discipline- Information Technology- Job Reference- 31481- Salary- 0.0**Job Summary**: **Responsibilities**: Commercial Strategy as defined Global Account Leaders. Implement defined sales process, deploy programs and deliver outcomes to meet or exceed# assigned sales target. Develop and Implement...
-
Product Success Manager
2 weeks ago
UAE, United Arab Emirates Talent Pal Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Associate Manager, Customer Service
2 months ago
UAE, United Arab Emirates Majid Al Futtaim Full timeCS Manager - Quality & Training **Role Purpose**: The position is to own the leading of the quality function across the SMBU Team. This includes driving the establishment and maintenance of standards in the Customer service and non-customer service executions across our malls in all our markets. **Role Details - Key Responsibilities and...
-
Associate Manager, Customer Service
2 months ago
UAE, United Arab Emirates Majid al Futtaim Properties Full timeCS Manager - Quality & Training **Role Purpose**: - The position is to own the leading of the quality function across the SMBU Team. This includes driving the establishment and maintenance of standards in the Customer service and non-customer service executions across our malls in all our markets.**Role Details - Key Responsibilities and...
-
Customer Experience Complaints Manager
2 months ago
UAE, United Arab Emirates HSBC Full time-Job description **Customer Experience Complaints Manager (UAE Nationals Only) - 0000K583** **Some careers grow faster than others.** If you are looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an...
-
Voice of Customer Manager
4 weeks ago
UAE, United Arab Emirates HSBC Full time-Job description **Voice of Customer Manager, Wealth & Personal Banking (UAE National) (0000K78X)** **Some careers shine brighter than others.** If you are looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply...
-
Application Manager
1 week ago
UAE, United Arab Emirates Damac Properties Full timeAs an Application Manager, you are responsible for providing a set of high level of support standards and to ensure the optimum operation of all IT systems and processes. This includes but not limited to: - Driving the support team members to meet the expected departmental goals. - Providing optimum support for Damac Hotels & Resorts users and guests. - Set...
-
Program Success Coordinator
2 months ago
UAE, United Arab Emirates Talent Pal Full timePosition Summary: **UAE Nationals are encouraged to apply** New York University Abu Dhabi (NYUAD) seeks to appoint a Program Success Coordinator reporting to the Program Manager of Executive Education. The Program Success Coordinator is responsible for the successful delivery of executive education programs, with a focus on client satisfaction and...
-
System Administrator
2 months ago
UAE, United Arab Emirates Talent Pal Full timeExperience configuring and maintaining network devices - switches, routers, firewalls. Experience with scripting or automation tools. Experience with VMWare - ESX/ESXi, vCenter, vSphere. Experience with AD, SCCM, SQL, DNS. Knowledge of security policies such as DISA STIGS and general vulnerabilities management. Certifications with major system vendors...
-
Customs Agent
2 weeks ago
UAE, United Arab Emirates Abu Dhabi Ports Full time**Description**: Job Title **Customs Agent - MICCO** Unit **MICCO** Job Purpose Ensure adherence to Customs' laws and regulations as it relates to the importation or exportation of merchandise; products, etc, and maintain successful customs compliance Key Responsibilities - Review, reconcile and process import / export documentation and customs entries...
-
Customer Support Manager
2 months ago
UAE, United Arab Emirates ExecuJet-MRO Full time**JOB PURPOSE**: ExecuJet MRO Services is currently seeking a suitably qualified Customer Support Manager to ensure and maintain the highest level of MRO customer satisfaction. **KEY RESPONSIBILITIES**: The Customer Support Manager’s role is to ensure the highest level of customer satisfaction throughout the maintenance process, while ensuring...
-
Customer Relationship Manager
2 months ago
UAE, United Arab Emirates The Expert House LLC Full time**Industry - Real Estate | Function - Sales** **Job Purpose** - Responsible for proactively market and promote completed and off-plan properties to existing clients and potential investors globally. An aggressive Sales person with an attitude of closing the deals. **Language Required - Chinese, Russian and Italian ONLY** **Functional Accountability -** -...
-
Ce- Customer Experience Manager
2 weeks ago
UAE, United Arab Emirates Canon Full timeThe role of a customer experience (CX) Manager is to ensure that the company follows a customer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey across all Direct Operations (Emirates/Qatar/KSA) A customer experience manager is responsible for keeping track...