Application Manager
6 months ago
As an Application Manager, you are responsible for providing a set of high level of support standards and to ensure the optimum operation of all IT systems and processes. This includes but not limited to:
- Driving the support team members to meet the expected departmental goals.
- Providing optimum support for Damac Hotels & Resorts users and guests.
- Set the users’ expectations for obtaining support and meeting the set expectations.
- Strictly follow internal operation processes including employee-related and rental-pool-related processes.
- Coordinating with vendors for support matters within SLAs.
- Completing internal (within department) and external (across properties) audits to ensure policies compliance.
- Reviewing and maintaining employee performance and personal goals plans
- Coordinating with Corporate Office (Executive Heights) to ensure compliance with EH’s IT policies and SOPs
- Providing weekly updates to management about support and operation achievements and concerns/issues
- Supporting the project team in deployment and roll-out of Hotel systems and rental pool setups.
- Domain user management for hospitality users.
- Managing change requests for hotel network and systems with corporate IT (Executive Heights) team.
- Overlook system readiness for pre-opening hotels.
- Review preventive maintenances carried out by vendors for various systems.
- Collaborate with vendors and end users to meet specific business requirements. This may involve creating custom reports, dashboards, interfaces, or workflows.
- Identifying and delivering new product solutions and enhancing existing portfolio by collaborating with cross-functionality with engineering, marketing, sales, revenue, and finance team.
- Deriving ideas that add value to the business by coordinating with internal teams and stakeholders. IT asset management.
**Qualifications and Experience**:
- Opera PMS - expert
- Micros POS - expert
- Infor SUN Finance - expert
- Fourth ADACO Procurement - expert
- Avaca SCM Procurement - expert
- Vicas Passport Scanning & eReg - good knowledge
- Vingcard Access Control - good knowledge
- ReviewPro - basic knowledge
- Revinate - basic knowledge
- 3C Credit Card systems - basic knowledge
- HotLync Call Accounting - basic knowledge
Minimum of **5 years’ experience **in systems & infrastructure:
- Windows Server OS (installation, troubleshooting, restoration) - expert
- HP & Dell servers - expert
- MS Active Directory, DHCP, DNS - good knowledge
- Cisco & Aruba Network switching - good knowledge
- Fortigate Firewalls - basic knowledge
- Avaya IP Telephony - good understanding
- Hoteza IP TV system - good knowledge
- Arantia IPTV Headends - good knowledge
- Antlabs HSIA - good knowledge
- Hoteza HSIA - good knowledge
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