CRM Operations

2 months ago


Dubai, United Arab Emirates General Motors Full time

**Job Description**:
**Work Arrangement**

**The Role**
The CRM Operations & Analytics Lead will support in the execution of CRM activities operating ambidextrously focusing on implementing effective strategies and initiatives including Lead management platform management, Marketing Communications, system integration management and analytics that enhance Vehicle Purchase Rates.

**What You'll Do**

**Lead Management & Platform Management**
- Monitor and optimize CRM lead management platforms to enhance Dealer Sales User interfaces, improving efficiency and lead conversion rates.
- Ensure accurate tracking and reporting for both digital and offline lead sources within CRM systems, collaborating with Dealer Partners and Partner Agencies. This includes managing lead source data, media channel tracking, attribution, data quality, and lead feedback from dealers.
- Identify and implement opportunities for data capture and enrichment through customer-facing touchpoints.Explore and establish new lead generation sources.
- **CRM Marketing**
- Assist in developing and executing CRM communication strategies aimed at improving customer conversion, retention, and loyalty, with a focus on hyper-personalization.
- Support the implementation of A/B testing and multivariate testing frameworks to continually enhance CRM communication engagement and boost conversion rates.Assist in the ideation of new Customer Lifecycle or Leads-to-Sales Opportunities for CRM Communications that improve Conversion Rates, Customer Lifetime Value & Vehicle Repurchase Rates.
- **Analytics, Insights, and Reporting**
- Prepare accurate and timely periodic business reports for internal stakeholders and dealer partners.
- Monitor database health and campaign metrics, making necessary adjustments and process improvements.
- Transition manual reports into automated, user-friendly dashboards that reflect key performance indicators (KPIs) for MEO Business, Marketing, and Dealer-specific metrics.Contribute to evolving the quality and insights of campaigns and regular reporting and laying the groundwork for future predictive analytics and AI/ML initiatives.
- **CRM Operations**
- Assist in the providing of requirements for the integration of CRM platform and Marketing Communication Tools with various systems to streamline workflows and enhance data accuracy.
- Maintain effective communication channels with dealers and key business partners, managing requirements, initiatives, and project milestones with agility.
- Support the management of CRM and data partner agencies for day-to-day operations, ad-hoc projects, and administrative tasks, ensuring smooth coordination and execution.

**Additional Job Description**:
**Your Skills & Abilities
**Knowledge and Experience**:

- 1-2 years of experience as a CRM Specialist with a strong grasp of lead management processes, CRM best practices, and omni-channel strategies
- Basic familiarity with marketing automation platforms, automated reporting tools, and CRM systems, including lead management and customer data platforms
- Foundational understanding of CRM reporting frameworks with some experience in automation and near real-time reporting
- Exposure to Salesforce tools (SalesCloud/Marketing Cloud) or Adobe tools (Adobe Experience Platform/Adobe Campaign) is advantageous.
- Experience with WhatsApp outbound marketing is a plus.
- Proven ability to collaborate and negotiate effectively across diverse teams.
- Proficiency in English; Arabic language skills are an asset.
- Previous experience in the automotive OEM sector or related fields is a bonus.

**Education**:

- Bachelor's degree in marketing or business.

**Skills**:

- Very strong multi-tasker with negotiating, facilitation and influencing skills.
- Polished presentation, communication, and strong interpersonal skills.
- Critical thinker, with excellent organizational and time management skills.
- Creative problem-solver with a high degree of business acumen.
- Ability to embrace and respect the team culture approach and contribute to an inclusive environment.
- Ability to explain difficult and complex problems and solutions in simple terms to drive decisions.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Infor



  • Dubai, United Arab Emirates LATOKEN Full time

    LATOKEN, a top 30 crypto exchange according to CoinGecko and a leader in the altcoin market with Memepad and over 3,000 markets, is expanding its sales operations amid the crypto cycle. Recognized by Forbes among the Top 30 companies for remote work, we are seeking a **CRM Operations Manager** to streamline processes across Sales, Marketing, Partnerships,...

  • CRM Developer

    6 months ago


    Dubai, United Arab Emirates VAM Systems Full time

    We are currently looking for CRM Developer for our UAE operations with the following terms & conditions. Development experience in the.NET Framework (including Asp.NET Web API) Experience developing reports, dashboards forms, plugins, workflows in Microsoft Dynamics CRM **Additional Information** Terms and conditions**: **Joining time frame**:maximum 4...

  • CRM Executive

    7 months ago


    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report on KPIs from CRM interface - Create case studies...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. Please read below requirements before applying. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report...

  • CRM Developer

    6 months ago


    Dubai, United Arab Emirates VAM Systems Full time

    We are currently looking for CRM Developer for our UAE operations with the following terms & conditions. Skills & Experience: - Development experience in the.NET Framework (including Asp.NET Web API) - Experience developing reports, dashboards forms, plugins, workflows in Microsoft Dynamics CRM Terms and conditions Joining time frame: 2 weeks (maximum 1...

  • CRM Administrator

    3 months ago


    Dubai, United Arab Emirates ORLA PROPERTIES L.L.C Full time

    CRM administrator provides reporting support to the Senior Systems Administrator in the creation and testing of SQL and Excel-based reporting in support of agile software development initiatives. - Maintaining the Leads up to date to all agents - Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business...

  • CRM Executive

    7 months ago


    Dubai, United Arab Emirates Al Nexzit Consults Full time

    **_Job Information_**: **_ _** - _Development and monitoring of commercial activity_ - _Organize and prepare customer meetings with sales management_ - _Monitor customer actions identified during activity reviews_ - _Develop opportunities through contact identification in cooperation with account managers and the marketing team_ - _Answer customer questions...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates V-TAC Full time

    **Role: CRM Executive** **Role Purpose**: To provide comprehensive support to the Customer Journey Service, encompassing activities from the signing of the Sales and Purchase Agreement to property handover, and extending into post-handover operations. This includes overseeing the defects liability period, addressing complaints, and managing queries...

  • Sales Representative

    1 month ago


    Dubai, United Arab Emirates Operations OO Full time

    **Contract**:Permanent/Full Time **If you’ve worn a pair of glasses, we’ve already met.** We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over **150 countries** access to a global platform of high-quality vision care products (such as the Essilor...

  • Dgm/gm - CRM

    2 months ago


    Dubai, United Arab Emirates Sobha Realty Full time

    **Job Purpose**: As the CRM Manager for Sobha Realty, you will be responsible for overseeing all aspects of Customer relations, including client satisfaction, streamline processes, and drive smooth operation. You will play a crucial role in managing the Cluster heads CRM, Relationship Managers (RM) and optimizing our CRM platform to ensure the effective...


  • Dubai, United Arab Emirates Brixio Full time

    In this role, the VP of Sales & CRM will not only drive the company’s CRM strategy but will also oversee the **elite team** responsible for delivering an exceptional experience to high-value clients. This team is the face of the company for **VIP, UHNWI**, and top-tier clients, making the role critical to fostering long-term relationships, driving customer...

  • Junior CRM Analyst

    7 months ago


    Dubai, United Arab Emirates MERAKI GROUP Full time

    As the Junior CRM Analyst, you will be responsible for maintaining and administering the CRM Software, managing customer database to ensure the proper functioning of the CRM and maintain the integrity of the data therein by working closely with the Senior Manager - Strategy and Analytics. **Role and Responsibilities** Support day-to-day operations of the...

  • Vice President

    3 months ago


    Dubai, United Arab Emirates Brixio Full time

    For one of our esteemed customers, we are seeking a highly skilled Vice President CRM. The primary responsibility of this role is to manage and drive the growth of CRM to optimize performance and achieve business objectives. This includes ensuring customer satisfaction, delivering an excellent handover experience, and fostering customer loyalty. In...

  • CRM Executive

    2 months ago


    Dubai, United Arab Emirates PITSTOP - AGMC Full time

    **Job Overview** CRM Executive is responsible for managing and analyzing a company's interactions with its current and potential customers. The role involves using CRM software to manage customer data, improving customer retention strategies, and driving sales growth by enhancing customer satisfaction. **Roles and Responsibilities** - Answer incoming calls...

  • Sfe and CRM Intern

    2 months ago


    Dubai, United Arab Emirates MSD Full time

    **CRM & SFE (Sales Force Effectiveness) Intern**: January, 2025 - July, 2025 (Dubai) Our company will kick start your career journey within the Pharmaceutical industry. We will empower you to Invent for Life. You will be part of a diverse and inclusive, multi-skilled team of highly motivated individuals. We keep the patient at the very heart of all that we...

  • CRM Manager

    2 months ago


    Dubai, United Arab Emirates OnHires Full time

    **CRM and Sales Optimization Manager** Our client is a leading provider of liquidity and technology solutions for the crypto and foreign exchange (FX) industries. Specializing in B2B services, they work with a wide range of clients including large licensed brokers, crypto exchanges, forex brokers, hedge funds, and professional managers. Their cutting-edge...

  • CRM Admin

    3 months ago


    Dubai, United Arab Emirates Huspy Full time

    **The Story so far: Who we are**: Are you ready for a mission, not just a job? At Huspy, we're more than a proptech startup; we're trailblazers on a rocketship to redefine the home buying journey. We seek individuals who crave more than a 9 to 5 — they desire to be part of a movement changing the game. Our Vision: Huspy takes on the home buying challenges...

  • CRM Business Analyst

    6 months ago


    Dubai, United Arab Emirates Virtusa Full time

    **Role: Business Analyst - CRM** **Skill: CRM,Business Analysis** **Experience: 8+ Years** - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and resolution of system issues -...

  • CRM Solution Architect

    8 months ago


    Dubai, United Arab Emirates Avanade Full time

    Come join us As a CRM Architect, you will be a CRM thought leader with proven expertise in solution architecture working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Skills and experiences - Understanding...

  • CRM - Business Analyst

    6 months ago


    Dubai, United Arab Emirates Virtusa Full time

    **Role**:Lead Software Engineer **Skill**: BA with Siebel CRM/ NextCRM*** **Description**: - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and resolution of system issues -...